IP21 service delivery lead

We are working on things that matter; providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, and protecting workers around the world. Responsibilities Responsible for management of global team and ensuring adherence to all SLAs/KPIs for IP21, and other data historian applications. Manage and coordinate change(s) impacting the application portfolio. Lead incident response efforts within service delivery for any incidents impacting the application portfolio. Manage overall service delivery supply (Suppliers and DuPont) to deliver against prioritized enhancement and break/fix demand. Communicate, socialize, and integrate change and release plans with overall release scheduler. Coordinate change / release testing from through operational readiness testing (ORT). Provide consulting by identifying and communicating service delivery implications of changes to business process standards. Qualifications At least 10 years of relevant functional experience. Strong knowledge of manufacturing, shop floor, and IP21 application with a mix of Honeywell PHD or Wonderware or OSI PI historians. Minimum of a BS degree in Chemical Engineering or Computer Science or related field. DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. #J-18808-Ljbffr DuPont