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Quality & Customer Experience Leader

$81.58k - $110.14k

Medimpact Healthcare

MedImpact Healthcare Systems, Inc. is seeking a Manager for Quality & Customer Experience. The role involves overseeing the quality auditing of calls and customer experiences, leading improvement initiatives in contact centers, and managing team coordinators. A BS/BA degree and significant experience are required. This position plays a crucial role in fostering quality standards, training staff, and ensuring excellent customer service within a collaborative environment. A competitive salary range of $81,581 - $110,136 is offered, depending on qualifications. #J-18808-Ljbffr

Vacancy posted 3 days ago
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