Warehouse Operations Coordinator

Job Description

Job Description

Position Summary

The Warehouse Operations Coordinator coordinates order processing and fulfillment activities. This role connects customers, Sales, Operations, and cross-functional teams to assist with timely, accurate, and compliant shipments for patient therapy.

Key Responsibilities

• Handle customer order entry, purchase order receipt, and shipping transactions in Great Plains and Oracle systems.

• Process internal order requests, including in-service, service orders, service depot requests, evaluations, and demo units.

• Track evaluation agreements and demo equipment logistics with Sales and Operations.

• Coordinate with internal teams and freight forwarders to manage domestic and international logistics, shipping pick-ups, and delivery notifications.

• Prepare trade documentation, including Commercial Invoices (CI), Certificates of Origin (COO), Certificates of Conformance (COC), Shipper’s Letters of Instruction (SLI), and Dangerous Goods forms.

• Address order-related inquiries, including shipping discrepancies, complaints, and unit returns.

Qualifications & Competencies

• Experience with order management, CRM, or ERP systems (Great Plains, Oracle).

• Knowledge of Dangerous Goods/Hazardous Material shipping procedures.

• Proficiency in Microsoft Excel.

• Written, verbal, and data entry skills.

• Ability to organize tasks, address customer issues, and maintain professionalism.

Experience & Certification Requirements

• 2–3 years of experience in order processing or sales support.

• 1–2 years preparing export documentation.

• Ability to obtain and maintain Dangerous Goods certification for Lithium batteries