Guest Receptionist

divh2Join Our Team And Experience Endless Career Possibilities/h2pWe are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are./ph3Position Summary:/h3pProvide a professional first impression for our guests upon arrival and throughout their stay that will build lasting impressions and gain loyal guests by handling all questions, requests, and complaints promptly and courteously./ph3Primary Duties and Responsibilities:/h3ulliPromotes superior guest service./liliMaintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tlcn and the Core Values of ilani./liliProcesses guest check-ins, check-outs, and reservations/liliProcesses adjustments./liliProcesses and promotes Players Club cards to interested guests./liliVerifies registration card information with the guest./liliObtains back-up information for guest credit/payment method and inputs into system; collects cash when designated./liliDirects Bell Person to escort guest and transport luggage to their room./liliAnticipates guests needs, responds promptly, and acknowledges all guests./liliResolves guest complaints, ensuring guest satisfaction./liliMaintains complete knowledge of all hotel features/services, hours of operation, room rates, special packages, and promotions, daily house count and expected arrivals/departures, and scheduled group activities./liliObtains assigned bank and ensures accuracy of contracted monies. Always keeps bank secure./liliAnswers telephone with correct greeting and telephone etiquette./liliMaintains oversight of gift shop and related stocking and transactions./liliPositively manages overbooked or walked guests./liliAccepts and records wake-up call requests. Monitors, sends, and distributes appropriate and timely communication./liliCommunicates pertinent guest information to designated departments (i.e., special requests, amenity delivery)./liliResolves discrepancies on the room status report with Housekeeping. Matches check to in-house guest ledger report; reports discrepancies to supervisor/manager./liliMaintains confidentiality of sensitive information./liliPerforms other duties as assigned./li/ulh3Minimum Qualifications:/h3ulliHigh School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD)./liliOne (1) year of guest service experience in a hospitality environment in a customer facing role./liliMust possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment./liliProven ability to provide professional guest service./liliAbility to input and access information in the property management system/computers/point of sales system./liliMust have excellent verbal and written communication skills./liliOne (1) year cash handling experience./li/ululliMust be able to work various shifts, weekends, holidays, and flexible hours./li/ululliMust maintain highest level of privacy and confidentiality./liliMust possess the ability to appropriately manage stressful situations./liliMust be able to withstand prolonged standing./liliAble to lift 40 lbs. and carry 20 lbs./liliMust be willing to work in a smoking environment./liliMust be willing to adhere to company health and safety measures./li/ulh3Preferred Qualifications:/h3ulliSome college or training in hospitality industry preferred./liliPrevious experience as Front Desk Associate in a 3-4 Diamond hotel preferred./liliCasino Resort experience preferred./li/ulh3Shift Hours:/h3pOvernights, 11:00pm-7:00am, off THU/FRI nights./ppWork Shift: Regular/ppKnock, knock. Hear that sound? Thats opportunity!/p/div