Medical Front Desk Receptionist - Raleigh, North Carolina

Job Description

Job Description

Medical Front Desk Receptionist – Pediatrics | Patient‑Centered Practice

Location: HealthPark Pediatrics

Employment Type: Full‑Time | On‑Site

About the Opportunity

HealthPark Pediatrics is seeking a warm, organized, and patient‑focused Medical Front Desk Receptionist to join our dedicated pediatric care team. This role is ideal for someone who enjoys being the welcoming face of the practice and thrives in a supportive, family‑centered medical environment.

Our practice is committed to providing compassionate, high‑quality pediatric care from infancy through adolescence. As the first point of contact for families, the front desk receptionist plays a key role in creating a positive experience and ensuring smooth daily operations.

Position Overview

The Medical Front Desk Receptionist supports the practice by managing patient check‑in and check‑out, scheduling appointments, answering phones, verifying insurance, and maintaining accurate patient information. This position works closely with other administrative and clinical team members and includes cross‑training for check‑out responsibilities.

Responsibilities

• Provide a warm, professional greeting to patients and families upon arrival
• Check patients in and out accurately and efficiently
• Answer multi‑line phones and schedule appointments
• Collect copayments and verify insurance coverage
• Enter and update patient demographics and insurance information in the EHR
• Scan and organize patient records within the electronic medical record system
• Coordinate with providers and staff to support smooth office flow
• Maintain patient confidentiality and follow HIPAA guidelines
• Keep the front desk and lobby area clean, organized, and welcoming

Qualifications

• High School Diploma required
• Minimum of two (2) years of experience in a medical or office setting preferred
• Prior front desk or receptionist experience strongly preferred
• Experience with Phreesia, Allscripts and Veradigm a plus - or needs to learn quickly
• Familiarity with EHR systems and basic computer skills
• Excellent communication, customer service, and interpersonal skills
• Ability to work efficiently in a fast‑paced, team‑oriented environment
• Friendly, professional, and family‑focused demeanor

Why Join HealthPark Pediatrics?

• Well‑established pediatric practice with a strong commitment to patient‑centered care
• Supportive, collaborative team environment
• Stable, full‑time schedule with no weekend hours
• Opportunity to make a meaningful impact on the patient and family experience

How to Apply

If you are a Medical Front Desk Receptionist who values teamwork, professionalism, and exceptional pediatric care, we welcome your application.

Apply today to join HealthPark Pediatrics and help create a positive experience for every child and family who walks through our doors.

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