Collections Representative

Job Description

Job Description

Now Hiring: Collections Representative

Make an Impact. Build Relationships. Support Our Members.

Are you someone who thrives on helping people navigate tough financial moments while balancing accuracy, compliance, and results? Do you believe accountability and empathy can go hand‑in‑hand? If so, we’d love to meet you.

We are seeking a Collections Representative who brings professionalism, persistence, and compassion to every member interaction. In this vital role, you’ll help protect the credit union’s financial health while supporting members with respect and fairness.

Why This Role Matters

The Collections Representative plays a critical role in maintaining the quality of our loan portfolio and upholding our commitment to members. This position requires attention to detail, strong communication skills, and the ability to follow policies and regulations consistently. Your work directly impacts our members’ financial well‑being and the overall strength of the organization.

Essential Duties & Responsibilities

(This role’s core responsibilities are fundamental to success and must be performed with accuracy and consistency.)

• Proactively contact members regarding delinquent loans, using established collection strategies and timelines
• Clearly explain account status, payment options, and potential consequences in a professional and respectful manner
• Negotiate and process payment arrangements in accordance with policy and regulatory requirements
• Accurately document all member contacts, actions taken, and outcomes in the system of record
• Monitor delinquent accounts and take appropriate next steps, including follow‑ups and escalation when necessary
• Ensure strict compliance with federal, state, and organizational regulations related to collections
• Work closely with internal departments to resolve account issues and maintain data accuracy
• Maintain confidentiality of member and organizational information at all times
• Meet established performance standards while balancing service quality and compliance

What We’re Looking For

• Strong communication and negotiation skills
• Ability to handle difficult conversations with professionalism and empathy
• High attention to detail and consistent follow‑through
• Ability to work independently while adhering to structured procedures
• Experience in collections, financial services, or a related field is strongly preferred
• Working knowledge of lending and collections regulations is a plus

What You Can Expect from Us

• A supportive, team‑oriented environment
• Clear expectations and structured processes
• An opportunity to make a meaningful difference in members’ financial lives
• Training and guidance to help you succeed in this important role

Ready to Apply?

If you’re motivated by purpose, driven by accountability, and committed to doing the right thing, even when it’s challenging, we encourage you to apply. Join a team where your work truly matters every day