Payments Analyst

Ach Operations Payments Analyst

Reporting to the ACH Operations Manager (VP), the Payments Analyst is responsible for supporting origination and receiving processing along exception research for the ACH line of business. This support includes change coordination initiatives, system implementations, and product related business requirements to be met. The Payments Analyst is dedicated to fulfilling the expectations and requirements of internal and external stakeholders within production.

The analyst is expected to ensure all department work tasks are completed in an accurate and timely manner through the periodic auditing of functional assignments. Supports client service research cases and inquiries to ensure timely, professional, and accurate communication with the Bank's commercial partners. Establish rapport and drive supportive initiatives with internal operations partners to enforce processing workflows and establish any gaps or address identified areas of improvement. Provide detailed reporting of fraudulent and/or suspicious activity to management and file QAR's as per Bank Policy.

Interface and problem-solve system applications, technical support, and Incident tickets as they occur. Integrate risk management philosophies and procedures into Operations through the on-going education and training of staff as the issues evolved and are developed.

The team currently operates from 6:30am - 7pm Monday through Friday with a day shift and a twilight shift. This role will provide processing oversight support for the operations starting at 6:30am to 3:30pm, Monday through Friday with in-office expectations of 4 days per week.

Responsibilities

• Support the production while completing standard ACH processing task to ensure all payments are settled to meet expected SLA.
• Partner with managers to identify gaps within the business and develop ideas for current process and procedures.
• Present findings, projections, and recommended actions for Operational readiness
• Handle multiple priorities concurrently and efficiently complete deliverables while maintaining the highest quality for a positive client experience.
• Review procedures and process controls to maintain steady processing while initiating necessary procedural updates through the change coordination process.

Qualifications

• Two or more years of direct operational experience and demonstrated ability to manage workflow in a high volume, deadline driven environment.
• Problem-solving and analytical skills along with the ability to handle business functions with minimal support.
• Minimum 1 year supporting change initiatives preferably within a financial services environment, or equivalent work experience.
• Must be a self-starter and can work independently.
• Desire to stay abreast of banking industry trends.

Requirements

This position entails delivery on ACH operational support duties. Strong understanding and experience with ACH standard guidelines and NACHA rules are essential and required. Requires a strong ability to abide by standard operating procedures. Excellent customer service skills with detailed knowledge of bank systems, policies and procedures. Strong interpersonal, written, and verbal communication skills while demonstrating the ability to organize and prioritize work assignments. High degree of initiative, documentation, and follow up skills. Flexibility and willingness to adjust standard work hours when necessary, according to business need.