Marketing Operations Manager

Job Description Marketing Operations Manager (US, Remote) Love turning marketing data into clear insights that shape decisions and drive revenue? Enjoy getting hands‑on with HubSpot, Salesforce, and automation to make campaigns and lead journeys work better? Excited to connect product‑led demand with sales‑led growth and help a global marketing team scale? Role Summary Patsnap is looking for a Marketing Operations Manager to own the systems, data, and reporting that make our global marketing function measurable, efficient, and accountable to revenue. Reporting and analytics will be at the heart of this role. You'll create a trusted view of marketing performance across campaigns, channels, regions, and the revenue funnel, then turn that data into insights that help Marketing understand what's working, where opportunities exist, and where to invest next. You’ll also own the operational infrastructure behind our marketing engine, from workflows, lead routing, scoring, and attribution to marketing technology and data quality. A key priority will be helping connect Patsnap's product‑led and sales‑led growth motions by identifying, nurturing, qualifying, and routing product-generated demand into the sales funnel. This is a hands‑on individual contributor role for someone who is as comfortable building a workflow or dashboard as they are analyzing performance and recommending what the business should do next. Want to see the platform you'd be representing? Check Out This Short Overview This is a remote US based position, ideally suited for candidates able to work flexibly across EST hours. Who are we? Patsnap is a global, pre‑IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain‑specific AI to accelerate the creation of market‑ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead. We have a vibrant and diverse team with offices in Singapore, Toronto, London, Shanghai and remote teams based in US. Our hyper‑growth trajectory is powered by our people, and we are extremely proud of our company‑wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom. What You’ll Own Reporting, Analytics & Performance Insight Own marketing performance reporting across funnel metrics, campaigns, channels, pipeline contribution, attribution, and marketing ROI. Build and maintain dashboards and reporting across Salesforce, marketing automation, Google Analytics, and connected BI tools. Establish consistent definitions and governance for core metrics including MQLs, SQLs, opportunity source, attribution, conversion, and velocity. Create regular reporting for Marketing leadership and regional teams, with deeper analysis of campaign effectiveness, audiences, channels, and spend. Go beyond reporting what happened to explain why it happened and recommend what Marketing should do next. Partner with Revenue Operations, Sales Operations, and Finance to align marketing reporting with pipeline and revenue. Marketing Systems & Operations Own the day‑to‑day operation of HubSpot and serve as Marketing's primary partner for Salesforce integrations and data flow, maintaining clear pipeline visibility for Marketing and Sales. Personally build and manage workflows, lead lifecycle processes, scoring, routing, enrichment, deduplication, segmentation, and database management. Operationalize campaigns developed by Marketing Directors, ensuring the right workflows, audiences, tracking, attribution, and reporting are in place for effective execution. Connecting Product‑Led Demand to Sales‑Led Growth Help build the operational bridge between Patsnap's product‑led and sales‑led growth motions. Work with Product, Growth, Marketing, and Sales to identify the product behaviors and signals that indicate meaningful commercial interest. Develop the scoring, segmentation, nurture, and routing needed to move product‑generated leads toward the appropriate sales motion. Connect product, marketing, and CRM data to provide visibility into the journey from product engagement through marketing nurture, opportunity, pipeline, and revenue. Measure conversion and identify where product‑generated demand progresses, stalls, or drops out of the funnel. Recommend and test changes to nurture, qualification, and handoff processes that improve conversion and sales readiness. Marketing Technology & Automation Maintain a clear view of the marketing technology stack, including ownership, integrations, usage, cost, and renewals. Identify capability gaps, duplication, and inefficiencies and recommend where tools should be added, consolidated, or retired. Lead evaluations and implementations of new marketing technology, from requirements and business case through rollout, documentation, and adoption. Use AI and automation to improve reporting, analysis, QA, documentation, segmentation, and other operational workflows. Build repeatable processes that reduce manual work while maintaining strong standards for accuracy, data integrity, and privacy. AI‑Driven Discovery, SEO & GEO Lead SEO and GEO strategy to strengthen Patsnap's visibility across traditional search engines, AI‑generated answers, and LLM‑powered discovery experiences. Monitor how priority audiences discover, evaluate, and cite Patsnap through AI‑assisted search, and translate emerging patterns into content, technical, and distribution recommendations. Use approved AI tools to accelerate keyword and audience research, campaign ideation, ad and landing‑page variations, insight synthesis, and experiment design while maintaining clear human review and accountability. Global Marketing Operations Create shared processes, reporting standards, and ways of working across regional Marketing teams while accommodating local market needs. Bring structure to ambiguous or inconsistent processes and establish clear ownership and governance. Manage competing priorities across a distributed organization and communicate proactively with stakeholders. Partner effectively across Marketing, Revenue Operations, Product, Growth, Sales, Finance, Customer Success, and IT. Job Requirements What You Bring: 4–6 years of experience in marketing operations, revenue operations, marketing analytics, or a related discipline, ideally within B2B SaaS or enterprise technology. Strong hands‑on experience with a leading marketing automation platform such as HubSpot or Marketo, including workflows, lifecycle management, segmentation, campaign operations, and reporting. Strong working knowledge of Salesforce, including campaign management, lead and contact management, reporting, and marketing‑to‑CRM data flow. Demonstrated strength in marketing reporting and analytics, including funnel performance, attribution, campaign measurement, conversion, and pipeline contribution. Experience personally building dashboards, workflows, lead scoring, routing, and other marketing operations infrastructure. Working knowledge of product‑led growth, including trials or self‑serve funnels, activation, product‑qualified leads, and product usage signals. Experience connecting marketing and/or product‑generated demand to a sales‑led funnel and revenue outcomes. Strong working knowledge of Google Analytics, web conversion tracking, and UTM governance. Experience evaluating and implementing marketing technology and improving operational processes. Strong analytical and problem‑solving skills with the ability to turn complex data into clear recommendations for non‑technical stakeholders. Excellent project management, documentation, and stakeholder management skills. A self‑starting, collaborative approach and comfort working in an environment where processes, technology, and priorities continue to evolve. Proven ability to work independently, set your own priorities, and move projects forward with limited direction in an ambiguous, fast‑changing environment. Preferred Experience Experience supporting global or geographically distributed marketing organizations. BI and visualization experience with tools such as Looker, Tableau, or Power BI. SQL or advanced spreadsheet modeling. Product analytics experience with tools such as Amplitude, Mixpanel, or Pendo. Experience with ABM, intent data, enrichment, CDP, webinar, event, or similar marketing technology. Experience consolidating or migrating marketing systems. Relevant HubSpot, Salesforce and Google Analytics certifications. Experience supporting multiple languages, currencies, or regulatory environment. This position offers a base salary between $110,000 - $130,000 USD. It also comes with a performance bonus of up to 2 months of base salary. Benefits & Perks A genuinely strong sales culture we’re really proud of. High‑performing but low ego, social, and dynamic. It’s a team that supports each other, shares best practice, raises standards, and celebrates wins properly together. Alongside a great product, it’s one of the best parts of working here. Additional Benefits Unlimited vacation 2 volunteer days for community volunteering Health and dental benefits for you and your dependents from day one 401K matching Remote work environment + WFH stipend for your home office set‑up 24/7 employee assistance program which provides access to virtual healthcare, therapy, financial and legal assistance, wellness counselling and resources for family support. Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws. #J-18808-Ljbffr