Shelter Support Staff

Job Description

Job Description

Essential Job Duties

• Welcome clients and assist with shelter entry, check-in, and orientation procedures.
• Monitor client areas and complete routine safety and security rounds.
• Maintain a visible and professional presence throughout the shelter.
• Enforce shelter expectations consistently, respectfully, and without discrimination.
• Respond to conflicts, behavioral concerns, and emergencies using de-escalation techniques.
• Notify supervisors, emergency medical services, law enforcement, or other appropriate personnel when necessary.
• Complete accurate shift notes, incident reports, client documentation, and other required records.
• Protect client confidentiality and follow all organizational privacy requirements.
• Assist clients with basic needs, including meals, hygiene supplies, clothing, bedding, and referrals to available resources.
• Monitor shelter capacity, sleeping areas, common spaces, entrances, exits, and restricted areas.
• Support the safe distribution of meals, supplies, and other client resources.
• Maintain cleanliness and sanitation in workspaces and shared shelter areas.
• Follow established procedures for health concerns, safety hazards, suspected substance use, and medical or behavioral emergencies.
• Participate in shift changes and clearly communicate important information to incoming staff.
• Work cooperatively with case managers, behavioral health staff, emergency medical staff, security personnel, management, and community partners.
• Attend required meetings, orientations, and staff training.
• Perform additional duties as assigned to support safe and effective shelter operations.

Minimum Qualifications

• Must be at least 18 years of age.
• High school diploma or GED preferred.
• Previous experience in shelters, social services, behavioral health, security, caregiving, customer service, or a related field is preferred.
• Ability to communicate respectfully with individuals from different backgrounds and life experiences.
• Ability to remain calm and make appropriate decisions during stressful or emergency situations.
• Strong observation, communication, teamwork, and documentation skills.
• Ability to follow written policies, procedures, and supervisor instructions.
• Ability to maintain confidentiality and professional boundaries.
• Basic computer and electronic documentation skills.
• Must be dependable, punctual, and able to report for scheduled shifts.
• Must successfully complete all required background checks and pre-employment requirements.
• CPR/First Aid certification is preferred. Employees must be willing to obtain and maintain required certifications and training.