Customer Service Representative/Inside Sales Representative, Level 1

Job Overview Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC CSR/Inside Sales position for our branch operations group located at our Columbia, MO branch. The CSR sells the organization’s products and services to prospective and established customers, handling customers’ needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process. Must be knowledgeable of the organization’s policies, procedures, practices, products, and services. The CSR collaborates with the Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships. Location: 4300 Chateau Rd, Columbia, MO 65202, USA Why Work with Us? Benefits are effective on day one for all full-time direct hires. Training programs are available to help guide team members and develop new skills. Growth Opportunities – there are immense opportunities to grow your career. You will be part of a global company backed by Daikin Industries, Ltd. Responsibilities Help the Division deliver on its sales, including the new business component, by maintaining accounts through active communication of new product launches, services, supplies, and new product sales or discounts via outbound calls. Provide excellent customer service via face‑to‑face, phone calls, and e‑mails. Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accuracy of information entered to guarantee the correct item(s) are ordered. Recommend alternate products based on cost, availability, or specifications as needed. Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed; coordinate with manufacturing, sales, distribution, and vendors regarding shipments. Generate new and repeat sales by providing product and technical information in a timely manner. Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction. Provide accurate information regarding the availability of in‑stock items. Assist customers with warranties and returns. Collaborate with the Branch Manager to determine best methods to resolve problems, ensuring customer satisfaction and adherence to the organization’s policies; coordinate problem resolution with appropriate departments. Periodically reach out to customers to determine satisfaction with the organization, products, and services. Maintain records and prepare reports on sales activities. Expand knowledge of HVAC products and stay current with the latest industry trends. Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and work effectively as a team to deliver the highest level of service possible. Understand and follow work instructions, operating procedures, and company policies. Participate in additional projects or activities to support ongoing business needs. Knowledge & Skills Knowledge of HVAC equipment/products is preferred. General Microsoft Office skills (Outlook, Excel, Word) and working knowledge of database applications. Effective, high‑quality customer service/relationship‑management skills via walk‑ins, phone, and email. Positive, professional attitude, handling difficult customers with the ability to diffuse negative situations. Good phone etiquette and e‑mail etiquette. Ability to deal with high‑volume customer traffic. Effective verbal skills – must be able to explain fairly technical parts of information clearly. Written skills – must effectively and timely communicate via e‑mail with customers and accurately input orders. Effective organizational skills and time‑management skills, including ability to prioritize and multi‑task. High level of attention to detail and accuracy. Ability to establish positive working relationships with internal and external customers and employees. Ability to use good judgment and strong work ethics and integrity on the job. Ability to understand and follow procedures, work instructions, and company policies. Experience 1 – 3 years of progressive sales experience. Education High School diploma or GED equivalent; some college preferred. Physical Requirements Must be able to perform essential responsibilities with or without reasonable accommodations. Equal Employment Opportunity Qualified applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer‑sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion, creed, national origin, citizenship, veteran status, ancestry, disability, physical or mental disability, medical condition, genetic information, request for protected leave, marital status, sex, pregnancy, age, sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr