Program Coordinator

Agency NC State Highway Patrol Division NC State Highway Patrol Job Classification Title Program Coordinator I (S) Position Number 60031114 Grade NC08 About Us The North Carolina State Highway Patrol's primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. The NCSHP has more than 1,600 troopers who cover nearly 80,000 miles of North Carolina roadways, more than any other state except Texas. In addition to enforcing the state's traffic laws, state troopers also guide traffic during hurricane evacuations, re-route traffic around hazardous chemical spills, and stand ready should any act of terrorism occur. State Troopers are committed to protecting North Carolina's motoring public. Description of Work The North Carolina State Highway Patrol is seeking a Program Coordinator to join our team. The Program Coordinator position answers complex questions from citizens, other state agencies and law enforcement agencies concerning inspection rules, regulations, laws and administrative codes. Provides administrative and customer support for the North Carolina Motor Vehicle Safety and Emissions Inspection Program and serves as a primary resource for information related to inspection requirements, rules, regulations, laws, and procedures. Knowledge Skills and Abilities/Management Preferences Key responsibilities include managing MILES, the State Automated Driver's License System, the STARS, and other applicable DMV systems to research customer accounts, explain inspection-related registration issues, and investigate and clear Registration Denial Program blocks in accordance with established agency procedures. Processes and updates records related to inspection stations, technicians, inspections, violations, suspensions, lockouts, reinstatements, and routine licensing actions. Assists inspection station personnel with e-authorizations, e-buyer access, equipment concerns, refund requests, banking-information updates and other routine program transactions. Reviews and analyzes targeted data and program documentation to identify potential inspection fraud, discrepancies, or other violations affecting the public. Matters requiring further review or enforcement action are documented and referred to the appropriate supervisor or enforcement personnel. Supports efforts to identify, disclose, and prevent criminal activity related to state inspections. Key Responsibilities Manages uses MILES (Motor Vehicle Inspection Law Enforcement System), the State Automated Driver's License System, the STARS (State Titling and Registration System), and other applicable DMV systems to research customer accounts, explain inspection-related registration issues, and investigate and clear Registration Denial Program blocks in accordance with established agency procedures. Processes and updates records related to inspection stations, technicians, inspections, violations, suspensions, lockouts, reinstatements, and routine licensing actions. Assists inspection station personnel with e-authorizations, e-buyer access, equipment concerns, refund requests, banking-information updates, and other routine program transactions. Reviews and analyzes targeted data and program documentation to identify potential inspection fraud, discrepancies, or other violations affecting the public. Matters requiring further review or enforcement action are documented and referred to the appropriate supervisor or enforcement personnel. Supports efforts to identify, disclose, and prevent criminal activity related to state inspections. Please note: Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above. Recruitment Range $39,244-$54,580 annually Qualifications Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. If you possess any of the following skills or qualifications, please include them in your application: Working knowledge of Microsoft Office products and general office equipment. Skills to effectively communicate both orally and in written format. Ability to organize workload, prioritize completing assignments, and complete work accurately, efficiently and within established timelines. Skill in providing professional, courteous, and effective customer service by telephone to the general public. Skill in gathering, reviewing, analyzing, and clearly explaining information. Ability to accurately enter, update, and maintain electronic data. Ability to recognize discrepancies, potential violations, or matters requiring additional review and refer those matters to appropriate supervisory personnel. Ability to work effectively and professionally with external agencies, State Highway Patrol employees, and customers by fostering respectful, cooperative, and positive working relationships. Basic knowledge of State Highway Patrol operations and polcies. Experience with programs used by members assigned to the Safety and Emissions Inspection Section, e.g. MILES, STARS, SADLS, etc. Position/Physical Requirements Typical work schedule: Monday - Friday; 8:00 a.m. - 5:00 p.m. Qualified recommended applicant(s) must undergo and successfully pass: Criminal Background Investigation Drug Screening Test Location This position is located at: 1515 N. Church Street Rocky Mount, NC 27804 Minimum Education and Experience Bachelor's degree from an appropriately accredited institution; OR an equivalent combination of education and experience. Supplemental and Contact Information The NC State Highway Patrol (NCSHP) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence. The Mission of the North Carolina State Highway Patrol is to protect our State with integrity, loyalty, and professionalism. The North Carolina State Highway Patrol will excel as a national leader in public service through innovative law enforcement, strategic preparedness, and community engagement. We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. NCSHP supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. All job postings close at 11:59pm the night before the End Date on the posting. #J-18808-Ljbffr