Dispatch Operator

The Dispatch Operator dispatches appropriate ambulance and NET unit based on call information provided.DUTIES AND RESPONSIBILITIES:Effectively prioritize incoming ambulance and NET call requestsOperate multiple incoming cellular and land telephone linesUse CAD System to dispatch ambulances and NET unitsMonitor the movement and availability of ambulance and NET unitsCommunicate clearly and effectively with all Field & Operations personnelAccurately document all conversation details related to calls, dispatches, and messagesTroubleshoots mechanical/situational problemsContact Dispatch Supervisor, COO, and Fleet Manager as appropriate.Perform accurate basic data entryPerforms other related duties as assigned by management.SUPERVISORY RESPONSIBILITIES:This job has no supervisory responsibilities.High school diploma or general education degree (GED) requiredEMS, Dispatcher and/or CAD experience is preferredAbility to multitask and make quick decisions in a busy work environmentGeneral knowledge of cities and locations of highways within GeorgiaExperience in customer service and answering multiple phone lines simultaneously #J-18808-Ljbffr Heartland EMS, INC