Trust & Safety and Technology Communications Manager

Trust & Safety and Technology Communications Manager

Location: New York

Employment Type: Regular

Job Code: A12299

Responsibilities

This role sits within our Global Trust & Safety and Technology Communications team and partners closely with cross-functional Engineering, Product, Legal, and Public Policy teams, as well as communications colleagues across regions. It focuses on shaping and communicating TikTok's approach to responsible innovation and product development—building trust and credibility in our technologies among both technical and broader audiences. We're looking for an experienced communications professional to lead technical storytelling within the team. In this role, you will develop narratives and strategies that highlight our tech stack, open-source contributions, R&D work, and product innovations—while humanizing the teams behind them and ensuring our voice resonates authentically within developer and expert communities.

• Develop clear, credible messaging around our R&D, open-source initiatives, engineering work, and product innovations
• Proactively identify technical storytelling opportunities and translate them into high-quality blog posts and other owned content
• Pitch and land stories across a mix of traditional and non-traditional channels, including developer-focused media, blogs, and online communities
• Support technical speaking engagements, events, and external moments that showcase our expertise and innovation
• Review academic research outputs for both reputational risks and storytelling opportunities
• Partner closely with product, engineering, and cross-functional communications teams (e.g., privacy, security) to provide strategic counsel on communicating responsible technology development

Qualifications

Minimum Qualifications:

• BA/BS degree in a technical, communications, or related field
• 5+ years of experience in tech communications, with a strong track record of writing and storytelling
• Fluency in technical and engineering concepts, with the ability to engage credibly with technical audiences
• Familiarity with both traditional tech media and non-traditional channels (e.g., technical blogs, GitHub, Reddit, developer forums)
• Strong organizational and project management skills, with the ability to independently drive workstreams
• Proactive, adaptable, and results-oriented working style
• Passion for technical storytelling and translating complex ideas into compelling narratives

Preferred Qualifications:

• Established relationships across both traditional tech media and non-traditional developer communities
• Experience operating in global, cross-functional environments
• Experience supporting technical speakers and presentations at industry conferences
• Background working with or within a PR/communications agency
• Analytical mindset with sound judgment, particularly in evaluating technical content and potential risks
• Comfort working in fast-paced, evolving environments with shifting priorities

For Pay TransparencyCompensation Description (Annually): The base salary range for this position in the selected city is $121600 - $220400 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at