Open app
Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

ServiceNow Business Process Consultant

Temporary

Inabia Software & Consulting Inc.

North Carolina
  • Job Title: ServiceNow – Business Process Consultant
  • End Client: Confidential end client (Fort Bragg-Fayetteville program)
  • Duration: 13+ months
  • Rate-$55/hr. W-2
  • Location : Fort Bragg-Fayetteville, NC — Onsite
  • Contract
  • Travel : Non-local (traveler) candidates are responsible for their own travel costs
  • C2C
    • ROLE OVERVIEW
    The client is seeking a highly motivated Senior ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position suits someone who excels in both strategic process consulting and detailed business analysis, leading client engagements from discovery through delivery, and serving as a trusted advisor helping clients optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.
    KEY RESPONSIBILITIES
    • Lead functional discovery sessions and process workshops to define client-specific business process solutions
    • Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules
    • Create dynamic collateral including process workflows, workshop presentations, and training materials
    • Partner with IT leaders and process owners to drive organizational readiness and solution adoption
    • Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities
    • Develop and maintain end-to-end process flows and gap analyses to support solution design
    • Prepare and execute test plans, facilitate UAT, and support go-live activities
    • Lead client training sessions and create user-friendly job aids to support platform adoption
    • Serve as the "eyes and ears" of the delivery team throughout the project lifecycle
    • Facilitate stakeholder demos and provide solution-focused support to improve process efficiency
    REQUIREMENTS / MUST-HAVES
    • 5+ years of experience in ServiceNow consulting, with hands-on expertise across multiple modules
    • 5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement
    • 1–2 years leading client workshops and translating business needs into actionable solutions
    • 1–2 years supporting Scrum teams; strong understanding of Agile methodologies
    • Excellent communication, facilitation, and documentation skills
    REQUIRED SERVICENOW CERTIFICATIONS (BY LEVEL)
    • Junior — CSA and at least 1 CIS (any)
    • Intermediate — CSA and at least 1 CIS (any)
    • Senior — CSA, at least 1 CIS (any), and CTA
Apply
Vacancy posted more than 2 months ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to ServiceNow Business Process Consultant. Be the first to apply!

Related searches