Guest Service Representative

Hampton Inn & Suites Snellville Atlanta NE

Compensation: $16.00 to $16.50 per hour

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalate concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

EOE

Qualifications

What Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends

Hampton Inn & Suites Snellville Atlanta NE, a new hotel with a stylish design and fresh decor. We are centrally located on Highway 124 with easy access to Interstate 85 and Highway 316, just minutes from the city center. Guests can choose from countless options for their dining and shopping experience. This Northeast Atlanta hotel is minutes from The Shoppes at Webb Gin, and for the traveler looking for adventure, Stone Mountain Park is just 10 miles south of the hotel. You'll find some great attractions within miles of the hotel including Infinite Energy Center, home of Infinite Energy Arena, Urban Air Trampoline and Adventure Park, Gwinnett Airport at Briscoe Field and Georgia Gwinnett College. The surrounding cities of Lawrenceville, Duluth and Stone Mountain are also within easy reach.

Enjoy signature amenities such as Hampton's free hot breakfast and free WiFi, available throughout the hotel. Relax in a modern guest room, furnished with a clean and fresh Hampton bed and ergonomically designed work area. Our suites are available for guests that need extra space and include a sofa bed.

Pick up snacks and essentials at our Treats Shop, or enjoy free coffee and tea service in the lobby. Energize in the state-of-the-art fitness center, refresh with a swim in the outdoor pool or relax on the patio by the fire pit. We also have a business center and guest laundry room, both open 24 hours for your convenience.