Patient Financial Counselor

Job Description OneOncology is positioning community oncologists to drive the future of medical care through a patient‑centric, physician‑driven, and technology‑powered model to help improve the lives of everyone living with cancer and other diseases. Our team is bringing together leaders to the marketplace to help drive OneOncology’s mission and vision. We’re looking for a Patient Financial Counselor who works under the direct supervision of the Patient A/R Manager to provide financial counseling services, including patient benefits, out‑of‑pocket responsibilities, payment arrangements, and financial assistance. Excellent customer skills are required to interact with patients compassionately to ensure they understand their financial liabilities and available payment options. Responsibilities Educate patients about insurance coverage and benefits, including deductibles, copays, coinsurance, and estimated out‑of‑pocket costs. Determine patient financial ability to pay. Provide financial counseling services regarding payment arrangements and financial assistance for uninsured and underinsured patients by phone or in person. Make determinations on financial assistance applications based on current Federal Poverty Levels and established policies. Obtain information and signatures on financial assistance program applications and route to appropriate teams in a timely manner for optimal financial turn‑around. Set up, maintain, and edit payment arrangements on account when established. Refer patients as appropriate to outside social services organizations. Properly document all account activity in Patient Management and Electronic Medical Record systems. Assist patients with questions regarding their accounts, insurance coverage, and/or patient assistance needs in a skillful manner using appropriate etiquette. Answer patient calls and requests promptly and efficiently. Return all messages within 24 hours. Assist patient balance collectors with inbound call volume. Maintain patient confidentiality at all times. Communicate with front office staff, clinical staff, and patient accounting regarding scheduling, patient treatment, and financial counseling needs. Follow Policy & Procedure parameters as outlined by management to ensure standardization of function. Additional responsibilities may be assigned to help drive the mission of improving the lives of everyone living with cancer. Qualifications High school diploma or equivalent required. Bachelor’s degree preferred. Minimum of 3 years of experience working with financial counseling and/or AR collections, preferably in an oncology healthcare setting. Radiation oncology/proton experience a plus. Expertise in insurance policies and regulations related to medical billing. Benefits Health insurance. Location Columbia, Alabama, United States #J-18808-Ljbffr