1st Shift Supervisor

Job Description

Job Description

DOMESTICS DEPARTMENT

MONDAY-THURSDAY

7AM-5:30PM

Position Summary: The Domestics Supervisor is responsible for leading the daily operations of the Domestics Department to ensure customer orders are processed safely, accurately, efficiently, and on time. This position provides hands-on leadership to associates, coordinates daily workload and staffing, monitors productivity and quality, and ensures department expectations are consistently achieved.

The Supervisor is expected to be visible on the warehouse floor, actively coach employees, identify operational issues, and maintain accountability while creating a positive, productive, and team-oriented work environment.

Essential Duties and Responsibilities:

• Lead and supervise daily Domestics warehouse operations, including order processing, folding, packing, staging, routing, and other assigned functions.
• Plan daily staffing and workload based on order volume, priorities, customer requirements, request dates, cancel dates, and available capacity.
• Monitor department productivity throughout the shift andtake actionwhen production is falling behind plan.
• Drive performance toward thedepartmentproductivity standardfor KPI’s, whilemaintainingsafety, quality, and accuracy.
• Assign employees to work areas based on workload, skill level, and operational priorities.
• Conduct daily start-of-shift meetings to communicate production goals, safety expectations, priorities, and operational concerns.
• Monitor open orders and ensure priority and time-sensitive orders are processed before customer deadlines.
• Ensure orders are properly scanned, processed, labeled, staged, and routed according to established procedures.
• Verify employees are following standard operating procedures and established work methods.
• Monitor quality and accuracy to reducemis-picks, incorrect labeling, damages, shortages, rework, and shipping errors.
• Identifyproduction bottlenecks and adjust staffing or workflow tomaintaincontinuous product flow.
• Maintain a clean, organized, and safe work environment.
• Ensure associates follow all company safety policies and immediately address unsafe conditions or behaviors.
• Coach employeesonproductivity, quality, safety, attendance, teamwork, and job performance.
• Document performance concerns and administer corrective actionin accordance withcompany policies and Human Resources guidelines.
• Monitor employee attendance, tardiness, breaks, and adherence to assigned schedules.
• Train new employees and ensure associates are properly trained before independently performing assigned tasks.
• Crosstrainemployees to improve department flexibility and coverage.
• Develop Lead Persons and high-performing associates foradditionalresponsibilities and future leadership opportunities.
• Communicate equipment, conveyor, scanner, system, inventory, or workflow problems to theappropriate department.
• Partner with other warehouse departments tomaintainsmooth order flow and prevent delays.
• Review daily production results and communicate performance, staffing concerns, operational issues, and improvement opportunities to management.
• Participate incontinuous improvementinitiatives designed to improve productivity, capacity, accuracy, safety, and employee performance.
• Perform other duties as assigned by warehouse or distribution management.

Leadership Expectations: The Domestics Supervisor must lead by example and demonstrate accountability, consistency, professionalism, urgency, and respect. The Supervisor should spend most of the shift engaged with the operation rather than managing exclusively from a desk.

Supervisors are expected to know where the department stands against the daily production plan, recognize when performance is falling behind, understand why it is happening, and take corrective action.

Key Performance Indicators:

• Daily production versus plan/capacity
• Orders completed on time
• Request-date/cancel-date performance
• Order accuracy
• Quality/rework
• Employee attendance
• Safety performance
• Laborutilization
• Overtime control
• Department backlog/open orders
• Employee training and cross-training

Qualifications: High school diploma or equivalent required. Previous warehouse, distribution, manufacturing, or production experience is preferred, along with prior leadership or supervisory experience. The successful candidate should have strong communication, organization, problem-solving, and people-leadership skills and be comfortable working in a fast-paced warehouse environment.

Basic computer skills are required. Experience using warehouse management systems, scanning systems, Microsoft Excel, reporting tools, or similar warehouse technology is preferred.

Physical Requirements: Ability to work in a warehouse environment for an extended shift; regularly stand and walk throughout the facility; bend, reach, and perform normal warehouse activities; and safely perform the physical requirements associated with the position. Also perform any duties assigned from Manager.