Client Care Coordinator Private Duty Home Care

Client Care Coordinator - Private Duty Company: Safe Life Home Health Care LLC Job Type: Full-Time Location: Lombard, IL (On‑Site) Salary: $48,000 - $58,000 per year Additional Pay: Performance bonuses / client retention incentives Schedule: Monday-Friday | Rotating on‑call (evenings & weekends) About Safe Life Home Health Care Safe Life Home Health Care LLC is a Medicare‑certified, growing home health and home care agency based in Lombard, IL, dedicated to providing compassionate, reliable, and high‑quality care to our clients. We are committed to building long‑term relationships with families, caregivers, and the communities we serve across the greater Chicagoland area. Position Summary We are hiring a Client Care Coordinator to serve as the operational hub of our Private Duty home care program. This role is ideal for someone who thrives in a fast‑paced environment, genuinely enjoys working with people, and takes pride in delivering a consistently excellent client experience. This position works fully on‑site at our Lombard office and collaborates daily with the Private Duty Administrator/Manager , playing a central role in client intake, caregiver scheduling, staffing, call triage, and overall service quality. Key Responsibilities Build and manage daily and weekly caregiver schedules for all active private duty clients Fill open shifts promptly and manage caregiver call‑outs and last‑minute cancellations Match caregivers to clients based on certifications, skill set, language, and compatibility Maintain accurate scheduling records in the EVV system and produce daily coverage reports Serve as the primary point of contact for private duty clients and their families Conduct intake interviews, gather required documentation, and onboard new clients Perform regular proactive check‑in calls to assess satisfaction and emerging care needs Triage inbound calls, resolve complaints, and elevate clinical concerns to the appropriate team Partner with HR and the Private Duty Administrator/Manager to identify and address staffing gaps Assist with caregiver interviews, onboarding paperwork, and pre‑employment verification Support job posting, recruitment outreach, and caregiver retention initiatives Maintain complete, HIPAA‑compliant client and caregiver records in the EVV/scheduling system Monitor caregiver credential renewals, in‑service training compliance, and annual health requirements Complete incident reports and unusual occurrence documentation per agency policy Provide daily scheduling status reports and weekly coverage summaries to the Private Duty Administrator/Manager Support operational workflows, intake procedures, and process improvement initiativesParticipate in rotating after‑hours on‑call coverage Qualifications High school diploma required; Associate's or Bachelor's degree in Healthcare Administration, Human Services, or a related field preferred Minimum 2 years of experience in home care, healthcare coordination, client services, or scheduling Experience with EVV platforms (ClearCare, or similar) preferred Strong communication, follow‑up, and relationship‑building skills Organized, detail‑oriented, and able to manage multiple priorities simultaneously Calm under pressure with sound judgment in urgent or emotionally sensitive situations Proficient in Microsoft Office Suite; ability to learn care management systems quickly Bilingual is a strong plus Compensation & Benefits Base salary: $48,000 - $58,000 annually (DOE) Performance‑based bonuses / client retention incentives Health insurance eligibility per agency benefits policy Paid time off (PTO) and observed holidays Paid training and professional development opportunities Supportive leadership and collaborative team environment Opportunity to grow into senior operations or care management roles Why Join Safe Life Home Health Care? Stable, full‑time on‑site role with clear growth potential Direct impact on client experience and the quality of care delivered every day Work closely with leadership and be part of daily operational decisions Be part of a mission‑driven organization that values compassionate, reliable home care Location Lombard, IL, USA This is a fully on‑site position. Remote and hybrid arrangements are not available for this role. #J-18808-Ljbffr