Front Desk Team Member

Front Desk Team Member: Tier 1 Job Description

Title: Front Desk Team Member: Tier 1

Reports to: Front Desk Supervisor

Department: Front Desk

Classification: Part-Time Hourly

FLSA Status: Non-Exempt

Location: Site-Specific

The Why:

Mesa Rim's vision is to improve the quality of life of our community. We believe that climbing can be transformative and we seek to inspire lifelong climbers who connect with themselves and others. Front Desk Team Members bring this to life by sharing their passion and guiding a remarkable experience for the Mesa Rim community.


The How:


As a Mesa Rim Front Desk Team Member, you love meeting new people, building connections, and being part of a dynamic community. You are passionate about climbing and enjoy talking about climbing with people of all psych and experience levels. You find value in making a positive impact by supporting others and thrive when working on a team.

The What:


Customer Experience Excellence: The Front Desk Team Member: Tier 1 is responsible for guiding and delivering remarkable experiences for the Mesa Rim community through in-person presence and communication.

• Check-in, greet, and orient community members

• Explain programs and packages to community members
• Sign up new members and explain member benefits
• Have a basic understanding and ability to sell all Pro Shop products
• Know all contents of the FD Team Member Operational Manual
• Demonstrate passion for education, learning about new climbing techniques and gear, and share this with the community

Safety and Education Excellence: The Front Desk Team Member: Tier 1 is responsible for educating community members about the inherent risks in climbing and supporting safe practices in Mesa Rim Climbing Centers.

• Execute climbing center safety checks & ensure the enforcement of Mesa Rim policy
• Explain and reinforce safety rules and regulations for all activities offered at Mesa Rim
• Respond to injuries and accidents in accordance with appropriate protocols

• Teach basic climbing instruction and skills in accordance with Mesa Rim policies
• Administer top rope belay & lead climbing certifications in accordance with Mesa Rim policies

Other duties and responsibilities as assigned

Hours vary and minimums may be required according to the needs of business operations at each location

Must-Haves:

• Must be at least 18 years of age
• Must have High School Diploma or equivalent
• Must be a compatible match with the Mesa Rim Climbing Center culture

• Must have ability to seek & accept, as well as give, critical feedback in a professional manner
• Must demonstrate a positive attitude and be a team player
• Must demonstrate a passion for climbing and have previous climbing experience
• Must have a drive to grow professionally

• Must demonstrate excellent communication skills and be customer-service oriented
• Must be able to teach a belay lesson
• Must be able to perform basic addition and subtraction

Nice-to-Haves:

• Previous customer service experience preferred
• Previous experience with yoga preferred
• Previous experience with fitness preferred
• Current First Aid & CPR Certification preferred

Get Stoked For Access To:

• Being part of an amazing team and company culture that focuses on personal and professional growth, authentic communication, and genuine care for one another
• Mesa Rim membership, access to Mesa Rim classes, pro-deals, and Pro Shop discounts
• Access to professional development opportunities and an Employee Assistance Program

• A competitive benefits package, including employer-subsidized medical, dental, and vision insurance, retirement plan with employer-match, as well as a robust Paid Time Off package once employed full-time

Physical Demands and Work Environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employees are frequently required to sit, walk, climb stairs, talk, see, hear, stoop, kneel, crouch and handle things. They will frequently work with a computer using repetitive motion. They occasionally may be required to perform light physical work, lifting/carrying up to 25 pounds.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to loud noise and airborne particles, and occasionally exposed to vibrations, and other hazards and dry conditions (non-weather).

Front Desk Team Member Tier 1 Pay Range: $16.25-$17.50 /hour

By submitting an application below, you are agreeing to the following terms and conditions:

I certify that all information I have provided in order to apply for and secure work with the employer is true, complete, and correct.

I expressly authorize, without reservation, the employer, its representatives, employees, or agents to contact and obtain information from all references (personal and professional), employers, public agencies, licensing authorities, and educational institutions and to otherwise verify the accuracy of all information provided by me in this application, résumé, or job interview. I hereby waive any and all rights and claims I may have regarding the employer, its agents, employees, or representatives, for seeking, gathering, and using truthful and non-defamatory information, in a lawful manner, in the employment process and all other persons, corporations, or organizations for furnishing such information about me.

I understand that this employer does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state, or federal law.

I understand that this application remains current for only 60 days. At the conclusion of that time, if I have not heard from the employer and still wish to be considered for employment, it will be necessary for me to reapply and fill out a new application.

If I am hired, I understand that I am free to resign at any time, with or without cause and with or without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and with or without prior notice, except as may be required by law. This application does not constitute an agreement or contract for employment for any specified period or definite duration. I understand that no supervisor or representative of the employer is authorized to make any assurances to the contrary and that no implied oral or written agreements contrary to the foregoing express language are valid unless they are in writing and signed by the employer's president.

I also understand that if I am hired, I will be required to provide proof of identity and legal authorization to work in the United States and that federal immigration laws require me to complete an I-9 Form in this regard.

I understand that reasonable safeguards will be taken to protect all personal information provided or obtained in conjunction with this application for employment. My personal information may be shared with the employer's affiliate(s) and third parties engaged by the employer to perform services for the employer. Any personal information shared with an affiliate or third party is to be used solely to perform the services requested by the employer.

This Company does not tolerate unlawful discrimination in its employment practices. No question on this application is used for the purpose of limiting or excluding an applicant from consideration for employment on the basis of his or her age, ancestry, color, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, military or veteran status, national origin, race (includes traits historically associated with race, such as hair texture and protective hairstyles), religion, sex (includes pregnancy, childbirth, breastfeeding, and/or related medical conditions), sexual orientation, or any other protected status under applicable federal, state, or local law.

I understand that any information provided by me that is found to be false, incomplete, or misrepresented in any respect, will be sufficient cause to (i) eliminate me from further consideration for employment, or (ii) may result in my immediate discharge from the employer's service, whenever it is discovered.

For California Applicants: Mesa Rim Climbing Centers CCPRA Job Applicant Privacy Notice linked here.