VP, Customer Delivery

About Mosai

Mosai is the intelligent care coordination platform that brings together the fragmented pieces of healthcare into a clear, connected picture. Like a mosaic, our platform unites data, people, and processes so providers can make better decisions, coordinate care in real time, and deliver improved outcomes. With Mosai, home-based care organizations can thrive in value-based care while giving every patient the right care, in the right place, at the right time. Learn more at

Position Summary

Mosai is seeking a strategic and execution-oriented Vice President of Customer Delivery to lead and scale our end-to-end customer delivery organization. This executive will be responsible for ensuring customers achieve rapid, high-quality onboarding and receive best-in-class support and operational services throughout their Mosai relationship.

This role owns the full post-sale delivery lifecycle—including implementations, technical support, customer training, professional services, and physician enablement—and is accountable for delivering a seamless, scalable, and high-impact customer experience from contract signature through operational success.

The VP of Customer Delivery will play a critical role in shaping Mosai’s growth by optimizing time-to-value, improving delivery quality, and driving strong unit economics. This leader will partner cross-functionally with Customer Success, Engineering, Clinical Services, and Sales to ensure alignment across the entire customer journey.

Job Duties

• Lead and scale a multi-functional organization spanning Implementation, Customer Support, Training, Professional Services, and Physician Enablement
• Build a high-performance, metrics-driven culture focused on accountability, customer outcomes, and continuous improvement
• Own the end-to-end implementation lifecycle from kickoff through go-live, while driving improvements in speed, predictability, and quality of implementations.
• Ensure seamless coordination across all delivery functions to provide a cohesive customer experience, leveraging implementation frameworks, playbooks and SLAs
• Own support performance, including SLA adherence, response times, and resolution quality while implementing proactive support strategies that enhance customer satisfaction and retention
• Partner closely with Technical Operations to resolve integration challenges and improve system reliability
• Continuously evaluate opportunities to optimize delivery efficiency and profitability for Mosai customers
• Develop and scale measurable onboarding and training programs that accelerate time-to-competency and driving adoption
• Lead scalable physician enablement programs that drive operational efficiency and physician buy-in on e-signature solutions
• Provide feedback loops to Product and Engineering to improve product delivery and customer experience
• Leverage data and insights to drive decision-making and continuous improvement initiatives

Minimum Requirements

• 10–15+ years in SaaS delivery or services leadership
• Experience in complex SaaS implementations
• Strong understanding of support and services economics
• Healthcare experience preferred

Preferred Skills And Experience

• Healthcare or technology industry knowledge preferred

Physical Demands of Our Work Environment

• This position uses a computer and other office equipment as needed to perform duties. The in-office noise level in the work environment is typical of that of an office. Frequent interruptions may be encountered throughout the workday.
• The employee is required to either stand or sit, talk and hear frequently required to use repetitive keying or hand motions.
• The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mosai is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status, If you are unable to submit an application because of a incompatible assistive technology or disability, please contact us at View email address on jobradars.com. We will make every effort to respond to your request for disability assistance as soon as possible.

Mosai is an E-verify employer. Your eligibility to work in the United States will be verified through the E-verify system if you apply and are selected for a position.