Customer Service Representative

Job Description

Job Description

Are you looking for a place where you can bring your goals?

With over 34 locations throughout the Northeast, Portland Glass offers glass repair and replacements. We are known for our excellent and reliable services, and take pride in being a part of the Neighborly family.

As a part of Neighborly, we connect customers to skilled service professionals who repair, maintain, and enhance homes and businesses. With over 40 years of experience, our teams are changing the home services industry, and together, we bring top-notch services to customers across the globe. Here, you’ll be empowered in your role and each day will be a chance to make a difference in your community. Bring your passion to our team, and let's make an impact together.

Bring your experience and make a difference.

As a Customer Service Representative on the Portland Glass team, a typical day for you will include:

• Providing outstanding customer service both in person and over the phone
• Making outside calls to generate leads/follow up on lead inquires 
• Following up on job estimates and quotes with customers
• Admin duties such as: Scheduling glass installations, placing orders, receiving product, confirming appointments, collecting payments, invoicing, communicating with insurance companies, etc.

Bring your skills and achieve success.

(Required qualifications)

• 1-2 years' experience in customer service within an office/shop setting is required
• Strong verbal and written communication skills
• Strong Microsoft Office/computer skills
• Ability to work in a fast-paced environment
• Ability to pass a background check and drug test per applicable state laws
• Education: High school diploma or GED
• Physical requirements: Must be able to lift minimum of 50 pounds

Bring your work ethic and gain stability.

Full benefits package offered:

• Medical
• Dental
• Vision
• Employer paid life insurance
• 401k with match
• PTO/paid holidays
• Employee Assistance Program

Financial benefits:

• Semi-annual bonuses based off position metrics
• Associate Equity Program
• Referral Bonus Program

Competitive pay: Based on experience!

Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

Not the right opportunity for you?

• Share this job with a friend and follow us on social media for future opportunity updates.