Customer Support Coordinator

Position Title Customer Support Coordinator Locations Peachtree Corners, GA Harleysville, PA Rolling Meadows, IL Job Summary The Customer Support Coordinator is responsible for handling inquiries about status, shipping dates, expedites and services for selected accounts. The role responds to inquiries, complex complaints, and disputes within a reasonable limit of authority and recognizes when to escal​ate customer issues, and supports customers with referral to appropriate specialists for assistance or problem resolution when warranted. Responsibilities Respond and resolve problems in a timely and accurate manner while providing excellent customer service. Enter, manage, and prioritize new and existing cases via CRM tool to attain established service level agreements. Utilize CRM tool to directly communicate to customers, internal staff, and affiliates. Initiate action via CRM tool for completion of change order, product selection and post‑order requests or process non‑complex requests directly as authorized. Develop knowledge of assigned products within division and systems to move within the Customer Support Organization. Develop lasting professional relationships within organization such as plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, and buyers. Understand the business unit organizational charts allowing you to escal​ate and resolve issues within the organization. Basic Qualifications High School Diploma or GED. 3+ years of practical Customer Support experience. Demonstrated ability to reproduce a customer problem, isolate cause, and drive resolution. Strong data analytical and problem‑solving skills in identifying patterns and trends. Proficient with Microsoft Suites. Must be eligible to work in the US with no sponsorship now or in the future. Preferred Qualifications Associate degree or bachelor’s degree in related discipline. 3+ years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries. Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co‑workers. High level of professionalism and excellent customer service skills. Ability to multitask and handle a high volume of work accurately. Excellent verbal, written, and organizational skills. Desire to grow within the company. Must be a strong team player able to work in a cross‑functional team environment. Must be a self‑starter. Ability and desire to learn assigned business segment product line; may need to take internal product training classes. Ability to successfully complete required training program. Knowledge of SAP, CRM systems / Salesforce, and quotation tools. Compensation Pay range: $33,810 - $62,790 per year, depending on budget, candidate experience, knowledge, skills, qualifications, and premium geographic location. Benefits Siemens offers a variety of health and wellness benefits. Details regarding our benefits can be found here: Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link: accommodation for disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at View phone number on click.appcast.io. Note that AskHR representatives do not have visibility of application or interview status. Pay Transparency Siemens follows Pay Transparency laws. Criminal History Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws. Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States. #J-18808-Ljbffr Siemens Mobility