Medical Front Office Specialist East and Northwest, Tucson AZ

Job Description Job Description Front Office Specialist - for Medical Outpatient Care Offices Our Medical Front Office Specialists provide excellent customer service to our patients by providing skilled and patient- welcoming administrative support. We have Front Office positions across our 48+ clinical offices and in our ancillary services. Our offices vary in size from small to large which provides options to experience and grow in a variety of settings. We offer an internal transfer process which affords our employees to transition into new roles and office cultures to support their interests. Summary Performs administrative and customer-service responsibilities encompassing a variety of duties which support patient care and clinical operations. Duties include patient-facing responsibilities in-person and/or telephonically and electronically. Responsibilities may vary daily depending on clinical site, workflow structure and patient needs. Responsibilities include but are not limited to: · Provide excellent customer service to patients, patient family members, business representatives, and other visitors to our clinical offices through positive interactions with greetings and quality support as needed. · Effectively manages reception area traffic and patient flow by having an organized work area and system for arriving patients. · Arrive patients and complete check-in process involving registration and appointment scheduling which includes obtaining legible photocopies of insurance cards, accurate data entry, insurance verification, collecting co-pays, record-keeping, and forms completion. · Perform daily cash handling/cashiering which includes balances all encounters and end of day cash/credit card processes. · Follow practice guidelines for patient walk-ins and vendors without appointments and other exceptions to the clinic schedule. · Interface with back-office personnel and physicians in facilitating patient flow. This includes collaborative teamwork together to meet patient care and business needs. · Answer phones, route calls, take messages and manage voicemails to ensure communication is fluid and accurate. · Appropriately handle high priority calls (urgent triage, physicians, hospitals) during clinic hours according to practice guidelines. · Manages in-basket messages effectively in patient electronic health record system. · Generate appointment schedules and encounters before clinic begins and follows proper start-of-day procedure for cash drawer. · Prior to appointments, reviews medical records to ensure most recent dictation and lab results are filed. · Annotate no shows, cancellation, and add-on appointments appropriately. · Communicate arrivals and delays to back office. · Maintain up-to-date resource manuals and related materials (contract, ancillary and vendor grids; eligibility rosters). · Manage medical records requests, complete forms, facilitate fax requests, scan documents into patient records as required. · Ensure cleanliness of reception area. · Maintain HIPAA compliance (patient-confidentiality requirements) as required. · Other duties as required. Qualifications ·Minimum of high school diploma or GED credential (a high school equivalency diploma). · Prefer at least one year of experience in an administrative support role with responsibility for multitasking, and detail-oriented tasks. · Prefer experience working with the public providing customer service. Knowledge and Skills: · Computer proficiency and ability to quickly learn new applications. · Proficient in typing and good spelling, punctuation, grammar and oral communication. · Skills in organization, prioritization, and multi-tasking. · Professional demeanor and recognition of privacy considerations for patients and families. · Must be able to act calmly and effectively in a busy or stressful situation. · Must be able to establish and maintain effective working relationships with medical staff and peers.