Air Import/Export Specialist

Job Title: Air Import/Export Specialist
Job Location: Boston, MA

DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at

Agents will perform, but not necessarily be limited to, the following AEI duties in accordance with Company Best Practices Policy:

• Execution of airway bills, consolidations and all documentation relative to the movement of freight.
• Turnover of documents to consignee’s designated broker, airline transfers, payment of THC charges, generating Import Handover Invoices / Authority to Make Entry documents, and distribution to proper parties. Responsible for accurate and complete entries of skeletal shipments and correction of errors or rejected shipments.
• Input and maintain information in the Automated Manifest System (AMS) to ensure proper customs clearance of imported goods.
• Prepare and process files and related records for cargo claims including notification to origin stations via AQM/CCM.
• Prepare and process air freight billing, including invoicing and mailing invoices to customers.
• Maintain air product cash log.
• Maintain all air import and export records and files.
• Handle all operational issues related to export compliance and the AES/EEI system.
• Call airlines for air export and breakbulk transferred freight availability and booking of freight.
• Break bulk Proof of Delivery (POD’s).
• Customer service related to air import/export, pre- and post-flight, including responding to calls, emails, and other communications regarding shipments, rates, and flight information.
• Processing all air export or break bulk AQM’s and other alerts and reverse alerts.
• Handling customer communications regarding pickup/delivery of freight, rate quotes, and entering information into the RPMS system.
• Dispatching trucker/cartage agents to pick up or deliver freight.
• House bill and master bill entry.
• Electronic recovery and processing of air import break bulk consolidations.
• Entry and maintenance of warehoused freight in the on-hand system until ready for export processing.

Pay Rate: $35.21/hr. in accordance with the CBA

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs , and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries . DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities , evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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