Member Service Representative

Are you passionate about creating exceptional experiences and making a difference in your community? At Dutch Point Credit Union, we’re more than a financial institution—we’re a point of pride for the members we serve. As a Member Experience Consultant II , you’ll be at the heart of our mission to Educate. Serve. Delight. You’ll play a vital role in connecting members with the right solutions, delivering seamless service, and helping them achieve their financial goals—all while enjoying a workplace that values your growth and success. What You’ll Do: Be a Member Champion: Welcome members warmly, address their needs with precision, and ensure they leave delighted. Solve Complex Problems: Handle detailed inquiries, process transactions, and assist with loan origination to guide members on their financial journey. Be a Trusted Advisor: Educate members on our products and services, recommending personalized solutions to meet their goals. Collaborate & Contribute: Support branch goals, share ideas, and work as part of a dynamic, motivated team. Embrace Growth: Stay ahead of the curve with ongoing training and skill development to continuously enhance your expertise. What We’re Looking For: A positive, can-do attitude with a strong focus on customer service excellence. Experience in banking or financial services, with a passion for helping people. A knack for problem-solving , driving results, and fostering meaningful connections. Tech-savvy skills and adaptability in a fast-paced environment. Why Dutch Point? Competitive pay Flexible schedule: Full-time and part-time opportunities, including Saturdays. Outstanding benefits: 401(k) matching, health/dental/vision insurance, tuition reimbursement, paid time off, and more. A mission-driven culture: Rooted in values like Commitment, Courage, Respect, Social Responsibility, and Transparency, we’re dedicated to making a lasting impact on the lives of our members, employees and communities. Make a Lasting Impact with Us At Dutch Point Credit Union, we believe in creating enduring positive change—for our members, our colleagues, and our communities. By joining our team you’ll embody our mission. If you’re ready to share your talents, embrace challenges, and build relationships rooted in shared values,we’d love to hear from you. Apply today and become part of a purpose-driven organization making a difference that matters. #J-18808-Ljbffr