Customer Service Coordinator
$25 - $30 per hourOpenwork
Job Description
Job Description
Job Title: Customer Service Coordinator / Technical CSR
Industry: Electrical & Mechanical Service
Location: La Porte, TX
Pay: $25.00 $30.00 per hour (based on experience)
Job Type: Contract to Hire
About the Role
Openwork is seeking a detail-driven, proactive Customer Service Coordinator on behalf of our client, a premier provider of electrical and mechanical solutions in La Porte, TX.
Reporting directly to the Customer Service Manager, you will serve as a vital link between clients, outside sales, OEM partners, and distribution operations. This role blends customer support, technical troubleshooting, purchasing, and order management in a fast-paced industrial service environment.
Key Responsibilities
- Customer & Sales Support: Provide high-touch correspondence to customers, outside sales representatives, and OEM partners. Build quotes, handle vendor management, and drive end-to-end customer satisfaction.
- Order Execution & Tracing: Receive, process, and track customer orders from intake to fulfillment. Coordinate closely with distribution operations to manage inventory and expedite shipments.
- Technical Resource: Act as a front-line technical resource to investigate, troubleshoot, and resolve order discrepancies and technical inquiries.
- Quoting & Bids: Prepare special price quotations and custom bids generated by the sales team.
- Purchasing Duties: Perform buying and procurement functions associated with incoming orders and inventory demands.
- Standard Hours: 40 hours per week.
- Overtime: Available depending on business demand (typically 110 hours per week).
- Experience: 2+ years of experience in technical sales, customer service, buying/procurement, or a related role (preferred).
- Industry Background: Familiarity or prior experience in the electrical and/or mechanical industry preferred.
- Technical & Analytical Aptitude: Strong reasoning and problem-solving skills, with an ability to read and interpret technical data.
- Software Skills: Proficiency with Microsoft Office (Outlook, Excel minimal) and Adobe PDF; experience with ERP/business systems such as ACS is a plus.
- Communication: Clear, concise verbal and written communication skills suitable for communicating technical concepts.
- Organization: High attention to detail with proven ability to prioritize tasks in a fast-paced environment.
Apply today to be considered for this opportunity or visit to view additional openings.
Recruiter: Jessika Briggs
Email: View email address on ziprecruiter.com
#OPWPHOU Company Description
Openwork is a candidate-focused staffing company on a mission to bring ease, accessibility, and thoughtfulness to an industry we’ve held a footing in for 50+ years. We believe there’s more to life than livelihood, but that finding your dream job, career, or team is a really good place to start.
Company Description
Openwork is a candidate-focused staffing company on a mission to bring ease, accessibility, and thoughtfulness to an industry we’ve held a footing in for 50+ years. We believe there’s more to life than livelihood, but that finding your dream job, career, or team is a really good place to start.
Vacancy posted 7 days ago
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