Epic Credentialed Trainer Alaska

Classification: Full Time

Contract Length: Permanent 

Location: Anchorage, AK 

Job Summary And Qualifications

As a member of the CereCore Epic team, the Epic System Educator works in collaboration with the CereCore Education Team to support the implementation and teaching of the Epic Electronic Health Record (EHR) into the new hire orientation training program. This includes training and support of providers in the Epic EHR.

The Epic System Educator will be a results-oriented team member with a clear focus on providing high quality customer service and education. The incumbent will be flexible, adaptive, and decisive in development of education materials to ensure end user and customer success in their job duties. This position develops, delivers and maintains system-training programs to support Epic. The primary delivery methods consist of in-person classroom training, live virtual training/asynchronous or Web Based Training and Knowledge base Articles combined with other technology-based solutions using a blended learning approach.

The Epic System Educator teaches classes, facilitates training all aspects and applications within the EHR during new hire training, maintains lesson plans, and communicates Epic changes or upgrades to other CTs and Super Users. The Epic System Educator is responsible and accountable for assessing, planning, implementing, evaluating, and documenting competence in all Epic-related training applications and new hire orientation.

The Epic System Educator is an education professional who displays strong skills in developing and delivering training programs to diverse audience groups. The position requires an understanding of adult learning principles, needs assessments, course development, and training implementation. The position requires a solid understanding of clinical documentation and orders applications, workflow, and healthcare-based information technology. This is an on-site position.

Supervisor – Manager, Epic Services

Supervises – None

Key Interactions – CereCore Leadership, HCA Leadership, Division Leadership, Facility Leadership, Clients, Staff, Vendors

• Leads and executes the development and maintenance of Epic training materials; including ongoing establishment of training products, best practices, governance requirements, and the validation/acceptance criteria to analyze usage

• Develops course content, training materials, agendas, lessons plans, and presentation materials working with Project Teams, Subject Matter Experts, Clients and Business Owner

• Responsible for course instruction including classroom, live virtual classroom, and web-based training
• Participate in the change control process to ensure the training environments remain in sync with production for their assigned application area(s)

• Participates in requirements-gathering sessions with project teams to develop and coordinate the appropriate training plan(s)

• Maintains an understanding of production changes as communicated by the Project Team and ensures they are properly communicated to Stakeholders

• Communicates Epic changes or upgrades to other CTs and Super Users

• Recommends appropriate media for specific education purposes

• Ability to deliver results through collaboration in a matrixed environment

• Proactively seeks appropriate certifications/accreditations to further depth and breadth of system knowledge

• Supports the implementation and teaching of the Epic Electronic Health Record (EHR) into the new hire orientation training program including physicians

• Understands adult learning principles, needs assessments, course development, and training implementation

• Provides first level floor support and proactively rounds in the facility and physician practices to ensure physician support needs are identified and addressed

• Assesses, plans, implements, evaluates, and documents competence in all Epic-related training applications and new hire orientation

• Assists in implementation and support of Epic deployed to facilities, physicians, physician offices, and all other Epic end users

• Communicates workflows to end users, providers, and stakeholders

• Active participation in projects that affect providers and other Epic end users

• Documents interactions with providers and clinical leadership to confirm needs are met and report issues to other teams as necessary

• Analyzes and provides hands-on support for moderate to complex inquiries, then determines the appropriate Epic application to resolve the problem and coordinates as needed

• Serves as a mentor to other System Educators

• Works with Project Team to troubleshoot and resolve application-specific issue build/fixes

• Participates in incident support, design and end user/stakeholder meetings as a member of the Epic CereCore team.

• Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.)

• Participates in meetings as a member of the Epic CereCore team

• Promotes system security and patient confidentiality and helps ensure compliance

• Adheres to Code of Conduct and Mission & Value Statement

• Participates in special projects as needed

• Represent CereCore and HCA while working/interacting with external partners

Travel as required; anticipated < 25% travel. 

• Other duties as assigned

Required

Knowledge, Skills and Abilities

• Ability to facilitate discussions/trainings to elicit, manage, and prioritize key business needs
• Proven history as a team-player with effective relationship development and management skills
• Working knowledge of Epic modules
• Experience with Epic workflows
• Requires a high level of interaction with end users, clients, executives and health professionals.
• Excellent communication (written and verbal) skills, interpersonal and detail orientated
• Pro-active, resourceful, and self-motivated to innovate to achieve business goals and customer satisfaction
• Familiar with training tool sets such as Captiva, MS office products and Healthstream
• Ability to work with others within a team to ensure quality education within the EHR is being delivered
• Demonstrated ability to communicate effectively with team members and stakeholders both verbally and in writing
• Experience in planning, preparation, presentation, and evaluation of programs
• Possess a strong attention to detail
• Strong ability to multi-task
• Ability to adjust workload in accordance with changing priorities and coordinate them in a consistent manner
• Ability to work independently on tasks and projects
• Ability to absorb technical knowledge quickly
• Possess the skills and knowledge necessary to provide formal and informal teaching both inside and outside the classroom setting
• Demonstrated advanced computer skills
• Strong problem solving skills, as well as excellent teamwork and customer service skills
• Respects diversity of each individual and is flexible in adapting to individual needs

Preferred

• Understanding of clinical operations and processes
• Clinical experience
• Experience with at least one healthcare organization
• Proficiency with Microsoft Office

What qualifications you will need:

• Bachelor's Degree preferred
• Three or more years of relevant work experience
• Travel up to 25%

Certificate/License

• Epic Credentialed Trainer in the Inpatient Clinical Documentation or the Orders application required within first 3 months in role required.
• Must be cross-trained in both the Inpatient Clinical Documentation and the Orders application. Ability to teach both is required. Epic Application Certification/Accreditation/Proficiency preferred