Sr. Product Manager, Ford Pro Sales Solutions

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are. In this position... The Senior Product Manager is responsible for defining why we should invest, what we should build and why it matters now. This role serves as the strategic product leader for digital products and capabilities, ensuring investments deliver measurable customer, business and operational outcomes. You will work closely with business partners, consumers, engineering, UX, analytics and partner teams across geographic regions to identify opportunities, validate assumptions, establish product strategy and create roadmaps aligned to organizational objectives. You will translate customer and business needs into prioritized product investments, measurable goals, and clearly defined features that enable teams to deliver value with confidence. As part of the product triad, you will partner closely with Engineering Managers and UX leaders. Product Management owns the strategic direction, prioritization, epic-level requirements, acceptance criteria and acceptance of delivered value. Engineering owns the technical approach, story-level decomposition, estimates, sequencing, Scrum ceremonies and software execution. UX owns research-informed experience design and validation. Ford encourages employees to use approved artificial intelligence capabilities as part of their work. Successful candidates will understand how to apply AI technology to improve research, synthesis, analysis, planning, documentation, communication and decision-making, independent of any AI provider or user interface. Familiarity with Ford's internal PM tool Krystal is helpful but not required; curiosity and a demonstrated ability to learn and adopt approved AI-enabled workflows are expected. This is an exciting opportunity to shape the future of Ford Pro digital experiences while helping commercial customers and internal stakeholders achieve greater productivity, efficiency and business success. Based in Dearborn, MI, this is a hybrid position with a requirement to be onsite four or more days per week. Relocation assistance may be available for qualified candidates. What you'll do... Define and communicate the product vision, strategy, objectives and priorities aligned to customer needs and business goals. Clearly articulate why an opportunity matters, what outcome or capability should be delivered, and why it should be prioritized now. Develop and maintain multi-quarter, outcome-oriented product roadmaps that communicate strategic direction, expected value and measurable goals. Partner with business stakeholders and business partners across regions to understand strategic priorities, customer challenges, operational pain points and market opportunities. Lead product discovery through customer interviews, stakeholder workshops, analytics, user research, experimentation and opportunity assessment. Validate product opportunities and assumptions using customer feedback, qualitative and quantitative insights, and evidence-based decision-making. Define product objectives, key performance indicators and success measures; regularly review results and use insights to guide future investment and roadmap decisions. Own epic- and feature-level requirements, including problem statements, intended outcomes, scope, constraints and acceptance criteria. Prioritize features and product investments based on customer value, business impact, strategic alignment, evidence, risk, dependencies and available capacity. Collaborate with Engineering Managers to obtain estimates, understand technical constraints and sequence prioritized work into achievable quarterly plans. Work with UX leaders and designers to ensure customer needs are understood, experiences are validated and design direction supports the intended product outcomes. Remain engaged throughout delivery as the source of product context, priority decisions and acceptance criteria while Engineering leads story decomposition, ceremonies and execution. Coordinate product-related stakeholders, dependencies, approvals and decisions required to support successful delivery and adoption. Lead or coordinate user acceptance testing, review completed work against acceptance criteria and provide timely product acceptance and go-live approval. Lead stakeholder roadmap reviews, prioritization discussions, product demonstrations and outcome reporting with clear communication of decisions and tradeoffs. Build alignment across business functions, technical disciplines, leadership levels, cultures and geographic regions, including teams working across multiple time zones. Use Ford-approved AI capabilities to accelerate product discovery, research synthesis, analysis, planning, documentation and stakeholder communication. Identify practical opportunities where AI can improve the customer experience, employee productivity, operational efficiency or product outcomes while following company policies and responsible-use expectations. Continuously learn and adopt approved tools and modern product-management practices, including Ford's internal PM tool Krystal where appropriate. Mentor and coach other Product Managers and contribute to consistent, outcome-oriented product-management practices across the organization. You'll have... Bachelor’s degree or equivalent combination of relevant education and experience 5+ years of experience with progressive responsibilities in digital products, software products or an Agile product-development environment. 3+ years of experience as a Product Manager, Product Owner or related product leadership role, including responsibility for product strategy, roadmaps, prioritization and stakeholder alignment. This includes: Demonstrated experience connecting customer needs and business objectives to a clear product strategy and measurable product outcomes. Experience defining product vision, objectives, key performance indicators, feature requirements and acceptance criteria. Experience conducting product discovery, customer validation, analytics review and evidence-based prioritization. Experience collaborating with Engineering Managers on estimation, quarterly capacity planning, sequencing, dependencies and delivery risk. Experience partnering with UX, engineering, analytics and business stakeholders to deliver and improve digital products. Practical proficiency using AI-enabled capabilities to improve research, synthesis, analysis, planning, documentation, communication or decision-making in professional work. 1+ year(s) of experience leading teams or professionals in product management, product ownership, business analysis, or similar IT disciplines. Even better, you may have... Master’s degree in Business Administration, Product Management, Computer Scienxe, Engineering, Information Systems, Analytics or a related field Experience leading enterprise, platform, API, data-intensive or customer-facing digital products. Experience with commercial customers, fleet operations, automotive services, mobility, retail or B2B software products. Experience developing and executing product strategies tied to measurable customer and business outcomes. Experience with customer research, journey mapping, rapid prototyping, experimentation, human-centered design or continuous-discovery practices. Strong analytical, problem-solving and decision-making skills, including the ability to navigate ambiguity and make clear tradeoffs. Experience leading quarterly planning and roadmap alignment across multiple products or delivery teams. Experience working in a large global organization serving stakeholders and customers across multiple markets. Experience identifying or delivering AI-enabled product features, workflow improvements or business-value opportunities. Familiarity with generative AI concepts and the responsible application of AI technology, independent of a specific model provider or interface. Familiarity with Krystal or a demonstrated drive to quickly learn new enterprise-approved product-management and AI-enabled tools. Excellent written, verbal, presentation and facilitation skills, with demonstrated ability to influence and align stakeholders across cultures, functions, regions and time zones. Ability to operate effectively in a fast-paced, highly collaborative and global matrixed organization Experience mentoring Product Managers or contributing to product-management communities of practice. Demonstrated success launching, measuring and improving production software based on customer evidence and product performance. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: Immediate medical, dental, vision and prescription drug coverage Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more Vehicle discount program for employees and family members and management leases Tuition assistance Established and active employee resource groups Paid time off for individual and team community service A generous schedule of paid holidays, including the week between Christmas and New Year’s Day Paid time off and the option to purchase additional vacation time. This position is leadership level 6 and ranges from $132,800-$250,800. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call View phone number on click.appcast.io. This position is hybrid with a requirement to be onsite four or more days per week. #J-18808-Ljbffr Ford - Lincoln Veteran Careers Program