Support Services Intern (Full Time - Summer 2027)

Description Welcome to ATB Technologies, where innovation meets exceptional customer service! We are an award-winning Managed Service Provider (MSP) in St. Louis, fueled by the passion of our team and client referrals. Crafting personalized IT solutions is our forte, and we're on the lookout for enthusiastic individuals to join our crew. At ATB Technologies, it's not just about upgrading businesses with better IT and providing top-tier customer service, it's about creating a workplace for your success. This full-time summer internship is ideal for students who want to build a strong foundation in IT support while gaining exposure to the broader operations of a modern MSP. Interns will be based on our Help Desk team, where they’ll learn the ins and outs of technical support, ticketing systems, and client communication. In addition, interns will have opportunities to shadow other departments, attend on-site client visits, and observe how projects are scoped, implemented, and supported. This internship opportunity will be offered during the Summer of 2027 and is open to eligible college students who meet the program requirements. Interns are expected to work 40 hours per week on-site at our Chesterfield office. This is a 12-week internship program with an anticipated start date of 5/17/2027 and an end date of 8/6/2027. Description Welcome to ATB Technologies, where innovation meets exceptional customer service! We are an award-winning Managed Service Provider (MSP) in St. Louis, fueled by the passion of our team and client referrals. Crafting personalized IT solutions is our forte, and we're on the lookout for enthusiastic individuals to join our crew. At ATB Technologies, it's not just about upgrading businesses with better IT and providing top-tier customer service, it's about creating a workplace for your success. This full-time summer internship is ideal for students who want to build a strong foundation in IT support while gaining exposure to the broader operations of a modern MSP. Interns will be based on our Help Desk team, where they’ll learn the ins and outs of technical support, ticketing systems, and client communication. In addition, interns will have opportunities to shadow other departments, attend on-site client visits, and observe how projects are scoped, implemented, and supported. This internship opportunity will be offered during the Summer of 2027 and is open to eligible college students who meet the program requirements. Interns are expected to work 40 hours per week on-site at our Chesterfield office. This is a 12-week internship program with an anticipated start date of 5/17/2027 and an end date of 8/6/2027. Key Responsibilities Provide technical support for client systems, software, and hardware. Respond to incoming support requests with professionalism and clear communication. Document issues and resolutions thoroughly in our ticketing system. Monitor and troubleshoot systems, including desktops, servers, firewalls, and networking equipment. Assist in identifying and implementing solutions to customer issues. Participate in follow-ups and elevate issues internally when needed. Requirements Currently enrolled in a college or university program in a relevant field (e.g., Computer Science, IT, Network Administration, Cybersecurity). Preferred graduation date: December 2027, May 2028 or December 2028. Enthusiastic about technology and eager to learn in a fast-paced environment. Basic proficiency with Windows, Mac, and mobile devices. Familiarity with networking and cloud technologies is a plus. Actively pursuing or holding relevant IT certifications is a plus. Strong problem-solving and analytical skills. Effective written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Ability to work independently and collaboratively. What ATB Technologies Offers Earn while you learn! This is a paid internship that will provide compensation while you work alongside experts in the industry. An award-winning collaborative, flexible, innovative, and supportive culture – INC 5000 Award Winner, STL Best Places to Work, INC Best Places to Work, MSP 500 Awards. Company-paid lunch offered two days per week. Salary Description $15/hr Notice of AI Use in Job Application Review As part of our commitment to creating a fair, efficient, and consistent hiring process, we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process. AI may be used to identify patterns, highlight relevant skills and experience, and assist in comparing a candidate’s qualifications with the requirements of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team. All resumes and applications are reviewed by a member of our hiring team. AI tools are used to assist in the review process, but they do not make hiring decisions. Final hiring decisions are made by human reviewers based on the qualifications, experience, and overall fit of each candidate. #J-18808-Ljbffr ATB Technologies