Manager, Operations Innovation, POS & BOH, Burger King

When you join us, you’ll help build the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world’s largest quick‑service restaurant companies, with nearly $45 billion in annual system‑wide sales and more than 32,000 restaurants in over 120 countries. RBI owns four iconic quick‑service brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have served guests, franchisees, and communities for decades. Through our Restaurant Brands for Good framework, we improve sustainable outcomes related to food, the planet, and people. We are committed to growing all four brands by leveraging core values, employee and franchisee relationships, and strong community support. Each brand benefits from global scale and shared best practices that come from being part of RBI. The Manager, Digital & Tech Operations Innovation will lead development and deployment of operational technology tools and process improvements in Burger King restaurants. This role partners closely with Operations, Digital & Technology, Franchisees, and Restaurant Teams to identify operational pain points, implement scalable solutions, and drive continuous improvement initiatives focused on order accuracy, labor optimization, kitchen efficiency, and team‑member experience. Current key projects include POS and Back‑of‑House optimization. The ideal candidate combines strong operational knowledge with a passion for innovation and field execution, ensuring technology solutions are practical, impactful, and successfully adopted in restaurants. RBI follows a 5‑day, in‑office work schedule; candidates must be comfortable working onsite 5 days per week out of our office in Miami, FL. What You’ll Do Serve as the primary operations point of contact for POS and back‑of‑house technology initiatives across Burger King restaurants. Partner with Operations and Technology teams to identify opportunities that improve restaurant execution and operational KPIs. Support implementation of systems designed to improve restaurant profitability, order accuracy, labor efficiency, and guest experience. Collaborate directly with restaurant operators, franchisees, and field teams to test, pilot, and optimize new operational solutions. Gather field feedback and operational insights to influence future system enhancements and innovation priorities. Coordinate rollout planning, communications, training, and adoption strategies for operational tools and systems. Monitor performance metrics and operational results to evaluate effectiveness of deployed solutions. Serve as the operational subject matter expert during pilots, field testing, and large‑scale implementations. What You Bring 5+ years of experience in restaurant operations, operational excellence, QSR systems, or field operations support. Bachelor’s degree in Business, Operations, Hospitality, Engineering, or related field preferred. Strong understanding of quick‑service restaurant workflows and operational performance drivers. Experience supporting operational technology implementations or restaurant process improvement initiatives. Ability to analyze operational metrics and identify opportunities for improvement. Strong communication and collaboration skills across operational and technical teams. Proven ability to manage multiple projects in a fast‑paced environment. Willingness to travel to restaurant locations as needed. Benefits at all of our global offices focus on physical, mental, and financial wellness. We offer a comprehensive global paid parental leave program, free telemedicine, and mental wellness support. Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request. #J-18808-Ljbffr Burger King