Customer Success Manager
Fresco
Customer Success Manager
America is in a housing crisis that starts with one simple problem: It's almost impossible to predict how much buildings will cost.
Fresco is solving this problem. We've built the category leader in estimating software, scaled past $1M in ARR in just 5 months, and work with some of the largest players in the industry.
Customer success is a critical function here. You'll help customers access the value they've paid for, and create the bedrock of our growth.
This is a significantly different job than most CSM opportunities.
- You'll work directly with senior leadership: Our CEO personally leads our customer success team. At Fresco, you'll have a rare opportunity to help shape our CS playbook and grow your skills with tight feedback loops.
- Our customers are motivated, and our product is the best in class: Customers are looking actively for our product, curious about our solution, and invested in making things work. We have the most market penetration, and our product is the best in the industry.
- You'll have dedicated engineering support: We automate most of the manual work that CSMs usually do, giving you more time to connect directly with customers.
- You'll have real upside: Your comp includes a variable component linked to retention. You'll be paid commensurate with your impact.
User empathy is the most important quality for a Fresco CSM. It also helps if you're...
- Exceptional with people: You give customers the "warm and fuzzies." You make them feel heard, build trust quickly, and know how to manage difficult conversations without losing the relationship
- Product-minded: You're able to distinguish between user error and product weaknesses, and surface the latter to engineering for a fix
- A clear, direct communicator: Equally comfortable with an estimator on the shop floor as with a VP of Operations
- Organized: You're able to keep track of customer issues and tickets related to fixes
This is a full-time, in-person role based out of SF. Hours are 8AM-5PM, M-F.
How to Apply
Please record a 1-minute video introducing yourself and send it to arvind at fresco-ai.com alongside your resume and LinkedIn profile.
FrescoVacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Success Manager in San Francisco, CA vacancy
- ...Customer Success Manager Oma Fertility is a network of fertility clinics located across the United States that provides medical, financial, and emotional support throughout a patient's fertility journey. Oma's mission is to make fertility care accessible through affordable...SuggestedRemote work
Oma Robotics
San Francisco, CA3 days ago - ...As a Customer Success Manager, you own a set of customer accounts from go-live onward. You join each launch once user acceptance is signed off, and from then on you are the customer's main point of contact and the person internally who knows where each account stands....SuggestedImmediate start
Euclid
San Francisco, CA3 days ago $180k - $210k
...to the mission operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three... ...just getting started. Role Overview As a Majors Customer Success Manager, you'll play a critical role in guiding our largest customers...SuggestedHarvey
San Francisco, CA3 days ago- ...Futures), backed by Conviction, with a $25M Series A led by Felicis and our customers include ElevenLabs, Lovable, Mercor, and Langchain. The Role We’re looking for a Customer Success Manager to help our customers get the most value from Corridor and build long-term, successful...SuggestedWork at office3 days per week
Corridor
San Francisco, CA17 hours ago $70k - $80k
...At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize... ...asked for a simple, affordable way to manage and scale their entire businesses, we... ...an extraordinary startup that is already successful, yet still early enough to offer its...SuggestedFor contractorsRemote workHome officeFlexible hoursRoofr
San Francisco, CA3 days ago- ...Customer Experience Team Member As a member of our stellar customer experience team, you will work closely with some of the fastest... ...contact and support. You'll partner closely with our account management, product, and engineering teams on resolving customer questions...Work at officeWeekend workAfternoon shift
Pump
San Francisco, CA3 days ago - ...business and bring people together through commerce. Role Our Customer Success team is responsible for driving sustainable business growth... ...and post-sales. We are seeking a scrappy customer success manager who is a self-starter, thrives in ambiguity, and is...Work at officeLocal areaImmediate startRemote workWork from homeHome office
Whatnot
San Francisco, CA3 days ago - ...Customer Success Manager At Rox, we believe in empowering people to do their best work. Our platform supercharges sellers with autonomous revenue agents to do the manual work so they can focus on what they do best: selling. Just as coding agents 10x'd engineering,...Work at officeRelocation
ROX
San Francisco, CA1 day ago - ...Overview The Customer Success Manager (CSM) at this Series B mobile ad‑tech startup serves as the main point of contact for a portfolio of 7–10 clients, ensuring their success on the platform and driving revenue growth. Responsibilities Respond to client inquiries via...
Careerfair
San Francisco, CA1 day ago - ...raised our Series B and have grown 800% over the last 12 months. The Opportunity We are seeking a skilled and dedicated Customer Success Manager with a background in SaaS in customer success or account management. This role is central to ensuring that our customers...Contract workWork at officeVisa sponsorshipRelocation packageFlexible hours
IVO Inc
San Francisco, CA3 days ago - ...business reviews with firm leadership and case management staff• Monitor account health, get ahead... ...forecasts in HubSpot• Contribute customer feedback to Product and Marketing (case... ...re Looking For• 2–4 years in a customer success or account management role, ideally in B...
Tavrn
San Francisco, CA3 days ago - ...0%, and have built a deep base of loyal customers. Since our founding 4 years ago, we’ve moved... ..., helping businesses onboard, pay and manage recipients around the world. The role... ...from signed contract through their first successful payouts. Understand what each customer is...Full timeContract workFor contractors
Dots
San Francisco, CA4 days ago - ...Position: Customer Success Manager (Senior and Junior openings available) Location: San Francisco, CA Length: Permanent Ideally looking for: Prior experience at GTM Sales company, experience establishing playbooks / building out CS function The Opportunity As a Customer...Permanent employmentWork at office
ATR Inc
San Francisco, CA2 days ago $70k - $90k
...value out of your benefits as simple as it should be. About the Role We are looking for an experienced, tech-forward Customer Success Manager Central Time Zone preferred to join our quickly growing team! At Lively, a key differentiator is our customer experience...Work at officeRemote workFlexible hoursLively, Inc.
San Francisco, CA2 days ago$67.5k - $76k
...churches shepherd their people through technology. We are growing rapidly inside Pushpay and are hiring our first dedicated Customer Success Manager to partner directly with our Head of Customer Experience. This person will help shape the scaffolding of how Nurture...Remote workRemote
San Francisco, CA17 hours ago$140k - $180k
...point. We have a strong base of enterprise customers who love our product and dozens of new... ...2-6 years of experience in Customer Success, Support, or Operations , ideally at an... ...you can explain complex issues simply and manage multiple stakeholder levels with professionalism...Full timeWork at officeRelocation packageFlexible hours- ...a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research,... ...some of the world’s largest enterprises. As a Scaled Customer Success Manager, you'll own adoption, retention, and growth across a mature portfolio...Work at office
- ...the product that the heroes doing this work deserve. We are customer-obsessed, and we love building and shipping great products. We... ...could have imagined. About the Role We’re hiring a Customer Success Manager here at Hummingbird. This is a highly visible, impactful, cross...Remote workShift work
- ...the processes, the playbooks, the first customers - and now we need someone to own it and... .... You'll report to the Head of Customer Success and work daily with sales, product, and... ...For 4+ years in customer success, account management, or solutions consulting at a technical...Work from home
- Join to apply for the Customer Success Manager role at CloudTrucks Join to apply for the Customer Success Manager role at CloudTrucks CloudTrucks is seeking a dynamic, passionate, and experienced Customer Success Manager. This is a 0 to 1 opportunity, where you will play...Full timeLocal areaRemote workNight shift
$130k - $170k
...technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of... ...as it has a clear and demonstrable ROI to our customers. The Opportunity We are seeking a Enterprise Customer Success Manager to help us foster strong relationships...Immediate start- ...transforming the supply chain industry through innovative technology and data-driven insights. About the Role We're looking for a Customer Success Manager who thrives on building deep customer relationships and driving measurable value. You'll own a portfolio of accounts...Work at office
$145k - $170k
...confidence. We have strong product market fit and a growing base of customers who love our product — including Anthropic, OpenAI, Plaid,... ...any of that resonates, this role is for you. As a Customer Success Manager, you'll own a book of Numeric customers and be accountable...Work at office$20k - $100k
...with RFP and questionnaire response. Our platform connects to customers' existing knowledge bases — Google Drive, Confluence,... ...scale. The Opportunity We're hiring our first ever Customer Success Manager. You won't be stepping into a playbook — you'll be writing it...Relocation- ...documents the way a human would, combining custom in-house and leading frontier models to... ...Opportunity As part of the early Customer Success team, you’ll help to build our customer success function from the ground up while managing a portfolio of high-value customers to...Work at officeLocal area
$125k - $235k
...growing fast, and this role owns the full customer lifecycle for a dynamic portfolio, from... ...and scaled programs that let Customer Success keep pace with Gamma's growth, and experiment... ...experience in Customer Success, Account Management, or a similar customer‑facing role, with...Full timeWork at officeWork from home- ...Full time Location Type On-site Department Implementation & Customer Success Please note: this role is required to be based in San... ...customer bugs and feature requests. Develop and maintain account management and support best practices and documentation. Experience 2...Full timeWork at office
$75k - $90k
...million nonprofits while building deeper connections with their customers. Trusted by fintech leaders like Brex and beauty innovators... ...and efficient payments. Job Description As the Customer Success Manager at Change, your primary goal is to champion customer satisfaction...Work at office$140k - $180k
...approach to enterprise security, starting with Third-Party Risk Management, a domain that is mission critical, deeply human, and... ...category gets defined is open right now. About This Role As a Customer Success Manager at Archer Faris, you are passionate about and have a...Immediate startFlexible hours- ...enterprise accounts. This means owning the full customer lifecycle for a dynamic portfolio from... ...AI-powered workflows that make Customer Success itself more efficient while building... ...experience in Customer Success, Account Management, or similar customer‑facing roles with a...Work at officeWork from home
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
Related searches
- customer success manager remote San Francisco, CA
- customer success executive San Francisco, CA
- senior customer success manager San Francisco, CA
- educational customer success manager San Francisco, CA
- sr. customer success manager San Francisco, CA
- strategic customer success manager San Francisco, CA
- technical customer success manager San Francisco, CA
- customer success manager San Francisco, CA
- success manager San Francisco, CA
- enterprise customer success manager San Francisco, CA