Office Administrator - Req ID: 4121

Office Administrator

Location: Conroe, TX Employment Type: Full-Time

We are seeking a dependable, organized, and customer-focused Office Administrator to support daily office operations at our Conroe, Texas location. This position serves as an important point of contact for customers, sales representatives, dispatch, production, and management.

The ideal candidate is bilingual in English and Spanish, communicates professionally, maintains strong attention to detail, and can manage multiple priorities in a fast-paced environment. This role requires accuracy, responsiveness, and the ability to work effectively both independently and as part of a team.

Essential Duties & Responsibilities

Customer Service & Order Processing

• Answer incoming telephone calls and respond professionally to customer and sales inquiries.
• Monitor and respond to customer and sales communications received by email.
• Enter customer orders accurately and within established timeframes.
• Provide customers with timely and accurate information regarding orders, products, availability, and deliveries.
• Process walk-in customer transactions and payments.
• Maintain a professional and welcoming office environment.
• Resolve customer concerns when possible and escalate complex issues to the appropriate manager.

Dispatch & Delivery Coordination

• Work closely with the dispatch team to coordinate customer deliveries.
• Communicate order details, delivery requirements, and scheduling updates accurately.
• Assist with resolving delivery conflicts, scheduling issues, and order discrepancies.
• Keep customers and appropriate team members informed of changes or delays.

Inventory & Reporting

• Monitor inventory levels and notify the appropriate personnel when inventory is low.
• Maintain accurate records related to orders, transactions, inventory, and office activities.
• Prepare and complete reports, documentation, and other assignments by established deadlines.
• Review information for accuracy and correct discrepancies promptly.

Administrative Support

• Provide clerical and administrative support to the Office Manager, Production Manager, and Supervisors.
• Assist with data entry, filing, recordkeeping, document preparation, and general office organization.
• Coordinate information between customers, dispatch, production, sales, and management.
• Perform additional administrative duties and special projects as assigned.

Required Qualifications

• Bilingual in English and Spanish is required.
• Strong verbal and written communication skills in both languages.
• Proficiency in Microsoft Office, including Excel and Word, and the ability to learn other computer applications.
• Candidates will be required to complete a computer proficiency assessment.
• Strong organizational, time-management, and multitasking abilities.
• Excellent attention to detail and commitment to accurate data entry.
• Strong customer service and problem-solving skills.
• Ability to work independently with limited supervision and collaborate effectively with a team.
• Ability to maintain professionalism when handling competing priorities and challenging customer situations.

Preferred Qualifications

• At least two years of administrative, office support, order-entry, or customer-service experience in a fast-paced environment.
• Previous experience supporting dispatch, production, manufacturing, transportation, or distribution operations.
• Experience processing customer transactions and payments.
• Familiarity with inventory tracking, delivery scheduling, and order-management systems.

Work Environment

• Full-time, on-site office position in Conroe, Texas.
• Regular interaction with customers, drivers, dispatchers, production personnel, supervisors, and managers.
• Fast-paced work environment requiring frequent communication, accuracy, and timely completion of assignments.
• Must be comfortable working at a computer and communicating by telephone and email throughout the workday.

Key Competencies

• Customer focus
• Accuracy and attention to detail
• Organization and prioritization
• Professional communication
• Teamwork and collaboration
• Adaptability
• Problem-solving
• Dependability and accountability

What We Offer

• Mission-driven work in a rapidly growing sustainability company
• Opportunities for professional growth and learning
• Collaborative, values-driven team culture
• Competitive salary and benefits

Why You'll Love Working at Denali- Benefits & Perks

At Denali, the work we do begins and ends with you our employees. That's why we strive to ELEVATE you to be your best, both at work and at home. Our benefits aren't just about compensation; they're part of a broader commitment to helping you thrive in all aspects of life. Here's how we live out our values every day:

• E Employee: At Denali, we believe in offering competitive compensation packages that include not only great benefits but also a strong focus on safety, flexibility, and rewards and recognition. You are the backbone of our success, and we make sure you're valued every step of the way.
• L Learning: We're committed to your growth and development. Our Ascend Employee Development Program and access to over 6,000 professional courses via our Learning Management System empower you to climb higher in your career all at no cost to you.
• E Environment: Our employees deserve a clean Earth. We're dedicated to doing our part in keeping waste out of landfills, so you can be proud of the work we do together to make a positive environmental impact.
• V Valued: At Denali, we take pride in creating a culture of care. With resources that support your well-being, volunteerism opportunities, and a commitment to safe working conditions and inclusivity, you'll always feel like you belong here.
• A Advancement: We believe in succession planning and providing opportunities for advancement. We want you to grow, and we'll be right there with you, supporting your career every step of the way.
• T Together: We're stronger when we work together. At Denali, you'll have opportunities to give and receive support not just within the workplace, but within our broader community. Our team is united, and we celebrate the value of working and succeeding as one.
• E Employees: You are the heart of Denali. We believe our employees deserve the very best. This is why we offer an array of benefits that support your overall well-being, from health coverage to work-life balance, because when you succeed, we all succeed.

Our Benefits Package Includes

• Comprehensive Medical: Our self-insured medical plans are designed with your health in mind, offering competitive options including copay and HSA plans so you can choose what best suit your health needs.
• Dental & Vision: Keep your smile bright and your vision clear with full coverage for you and your family.
• Generous 401(k) Match: We're here for your long-term future we offer a generous 401(k) match of up to 4%, helping you build the foundation for tomorrow.
• Company-Paid Disability & Life Insurance: We've got you covered with company-paid Long-Term and Short-Term Disability, as well as AD&D and Life Insurance, giving you peace of mind knowing you're protected.
• Voluntary Life for Employees & Family: Customize additional coverage for you and your loved ones with our voluntary life insurance options.
• Health Savings Plan: Save on medical expenses with a Health Savings Plan designed for your needs.
• Paid Time Off (PTO) & Sick Time: We value your well-being. Take time for yourself, your family, and personal matters with generous PTO and Sick Time, including family leave.
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