Health Information Specialist I

Health Information Specialist IDatavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.Onsite | Watertown, NY | Front Desk- Patient facing role Schedule: Monday–Friday: 8:00am–4:30pm est Priority: ASAPPosition OverviewWe are seeking a Health Information Specialist to provide call support, ROI processing, faxing, burning images to CDs, storage ordering/reviewing. This is a patient-facing role that plays a critical part in ensuring timely, accurate, and compliant handling of medical record requests.This position is ideal for someone who enjoys working directly with patients, is detail-oriented, and is looking for long-term growth opportunities within a healthcare organization.Key ResponsibilitiesResponsibilities include, but are not limited to:Serve as the front desk point of contact for patient walk-ins requesting medical records or releasesProvide phone support to patients, providers, and authorized requestorsProcess Release of Information (ROI) requests accurately and timelyFax, scan, and manage incoming and outgoing medical record requestsBurn medical images to CDs and share images electronically as requiredSupport client relationship management through professional communicationAssist with reporting and administrative duties such as data entry and emailEnsure compliance with HIPAA, privacy regulations, and facility policiesTraining & OnboardingDatavant DHISC trainingHands-on, role-specific training during the first 30 daysQualifications & SkillsStrong customer service and communication skillsComfortable working in a patient-facing, front desk environmentDetail-oriented with the ability to manage confidential informationReliable, punctual, and professionalAbility to multitask and work independentlyEducation RequirementHigh School Diploma or GED requiredBenefits & Growth OpportunitiesFull-time benefits, including: medical, dental, and vision coverage401(k) retirement planTuition reimbursementPaid Time Off, including major holidaysIn-person role with opportunities for growth and advancement within the company