Automotive Service Advisor

Automotive Service Advisor / Service Writer - Jeep Dealership

Szott M-59 Jeep - White Lake, MI 48383
Full-Time | Pay: $65,000-$130,000 per year

Join the Szott M-59 Jeep Team!

Szott M-59 Jeep is seeking an experienced Automotive Service Advisor / Service Writer to join our growing service department. We offer excellent earning potential, long-term career opportunities, and a positive team environment where employees are valued.

The Service Advisor is the main point of contact between customers and technicians. This position requires excellent communication, organization, sales ability, and a commitment to delivering an exceptional customer experience.

Responsibilities

• Greet customers and accurately document their vehicle concerns
• Create and manage repair orders
• Perform test drives when appropriate to help verify symptoms
• Review technician findings and explain recommended repairs
• Provide accurate estimates for parts, labor, and completion times
• Obtain authorization and keep customers updated throughout the repair process
• Recommend factory-scheduled maintenance and needed services
• Coordinate customer-pay, factory-warranty, and extended-warranty repairs
• Maintain Customer Satisfaction Index standards established by Stellantis

Requirements

• Minimum of two years of automotive service advisor or service writer experience
• At least one year of experience at a Stellantis-branded dealership
• Proven success in automotive service sales and customer satisfaction
• Excellent communication, organization, and time-management skills
• Ability to manage multiple repair orders in a fast-paced environment
• Tekion, DealerConnect, Mopar, or Jeep experience is preferred
• Valid driver's license with an acceptable driving record
• Ability to complete applicable background and drug screenings

Benefits

• $65,000-$130,000 annual earning potential
• 401(k) with employer matching
• Health, dental, and vision insurance
• Paid time off and training
• Employee discounts
• Flexible scheduling
• Professional development and advancement opportunities

Schedule and Location

• 8- to 10-hour shifts
• Monday through Friday
• Weekends as needed
• White Lake, Michigan 48383

Join a growing Jeep dealership where hard work is recognized and employees have the opportunity to build a rewarding, long-term career.

Apply today to join the Szott M-59 Jeep team!

Szott M-59 Jeep is an equal-opportunity employer. We prohibit discrimination and harassment based on any characteristic protected by applicable federal, state, or local law.