Outside Sales Support Specialist

Outside Sales Support Specialist

Location: Salem, NH (NEA) - Filling industrial

How will you CONTRIBUTE and GROW?

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

The Outside Sales Support Specialist daily focus centers on partnering within a supportive office community to cultivate open communication via phone calls and emails from account managers, delivering exceptional customer care and solutions, ensuring accurate and seamless order processing, crafting precise quotes, and nurturing and keeping contract agreements accurate.

Fosters exceptional internal relationships by supporting the sales force and delivering professional, accurate quotes.

Translates sales data and margin analysis, as well as usage reports, into actionable insights for account managers using SAP and BW (Business Warehouse) systems.

Guides and streamlines special pricing and cost requests from the sales team.

Provides comprehensive PSA management and contract review, coordinates sales deal pricing in PAW (Price Agreement Workbench), and works alongside account and district managers to implement effective pricing strategies.

Prepares business reviews and performance metrics to help account managers shape successful sales strategies.

Collaborates with the dispute workbench team to resolve customer pricing inquiries smoothly and efficiently.

Establishes new accounts and ensures accurate system setup for the region.

Partners with the e-business team to seamlessly transition customers onto Airgas.com.

Proactively reviews account pricing to identify opportunities for greater efficiency.

Coordinates and updates contract pricing for designated districts, managing approvals within PROS.

Supports and executes the Annual Price Increase (API) process for designated districts.

Opportunities to contribute to cross-functional projects may arise based on business needs and personal growth goals.

Are you a MATCH?

Required Qualifications:

• A high school diploma or equivalent.
• Two years in a customer service and/or sales related role.
• Working knowledge of Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; Ability to compute rate, ratio, and percent's.
• Ability to balance priorities collaboratively while keeping team goals and deadlines on track.
• Connects easily with others to share information clearly for the purpose of explaining information to customers and employees and strong customer service skills.
• Attentive to details that ensure quality and accuracy.

Preferred Qualifications:

• Bachelor's Degree preferred from four-year College or University or one to two year of related experience and/or training or equivalent combination of education and experience.
• Prior experience with SAP order entry software preferred.

Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at View email address on click.appcast.io.