Sales Support Associate

Job Description

Job Description

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.

If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.

The Sales Support Associate helps sellers maximize time with clients and revenue-generating activities by removing internal blockers and coordinating critical deal-support activities. This role supports up to 10 assigned sellers, with a focus on top-priority opportunities, quoting accuracy, contract execution, deal desk requests, and consistent buyer deliverables.

The Sales Support Associate serves as a first point of contact for Level 1 quoting support, coordinates cross-functional follow-through, and identifies opportunities to improve sales tools, processes, and user experience. This role flags and recommends enablement improvements but does not build or deliver enablement content.

Responsibilities:

·  Provide guided-selling tool support and scheduling assistance for assigned sellers.

·  Partner with sales managers and Sales Operations to support the team’s highest-priority opportunities.

·  Serve as the first line of response for Level 1 quoting requests in the Salesforce support queue, maintaining a 24-hour SLA.

·  Escalate technical, complex, or non-Level 1 requests to the appropriate team.

·  Own deal desk requests from intake through resolution, ensuring internal action items do not stall.

·  Coordinate legal and MSA requests, including routing, tracking, and follow-through to signature.

·  Prepare and send DocuSign envelopes, manage approval routing, and track signature status.

·  Support procurement activities tied to deals, including vendor coordination, purchase orders, and purchasing approvals.

·  Coordinate RFP and client reference requests.

·  Build and support client-facing presentations and deal materials.

·  Track incentive-related paperwork and deal approvals.

·  Support Salesforce hygiene and data corrections for active contracts in partnership with Sales Operations, Billing, and Implementations.

·  Develop strong knowledge of Lightedge’s product catalog and pricing models to support deal structuring and quoting.

·  Collaborate with Legal, Finance, Service Delivery, Sales Operations, Product Management, IT, and Enablement.

·  Identify and recommend improvements to quoting, contracting, and deal-support processes through standardization.

·  Surface tooling and skills gaps to IT, Sales Operations, and Sales Enablement.

Education and Experience:

Experience in sales support, sales operations, deal desk, revenue operations, contracting, or a related function.

·  Working knowledge of Salesforce and familiarity with quoting or guided-selling tools.

·  Experience coordinating contracts, approvals, DocuSign workflows, procurement requests, or similar sales-support processes.

·  Strong organizational and follow-through skills, with the ability to manage multiple time-sensitive requests.

·  Excellent written and verbal communication skills.

·  Ability to prioritize competing requests and meet defined service-level expectations.

·  Strong attention to detail, particularly when working with pricing, contracts, approvals, and CRM data.

·  Ability to collaborate effectively across Legal, Finance, Billing, IT, Sales Operations, Product, and Service Delivery.

·  Ability to quickly learn complex product catalogs, pricing models, and internal processes.

·  Demonstrated judgment regarding when to resolve, route, or escalate requests.

·  Commitment to process consistency, data accuracy, and continuous improvement.

Applicants must be legally authorized to work in the United States at the time of hire and throughout employment. This position is not eligible for current or future employer-sponsored immigration support.

 

With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.