General Manager

Job Description

Job Description

As a General Manager at Wendy's, you will be responsible for overseeing the execution of daily operations activities. You are responsible for the overall effectiveness and results of the entire restaurant. You will be expected to lead and build a high performing team within your unit and have a positive work environment.

 

Specific Responsibilities Include:

 

• Grow the revenue of the restaurant year over year through driving customer loyalty and frequency.
• Achieve profitability through successful oversight of food and labor controllables.
• Maintain budgets within supplies, repairs, and other areas of the business.
• Train, monitor and reinforce food safety procedures to crew members.
• Evaluate the restaurant for cleanliness and business needs.
• Communicate with management and crew members through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention.
• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures.
• Ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees.

 

Education / Experience

 

• High School Diploma or GED required.
• Must be at least 18 years of age
• Two or more years of restaurant general managerial experience
• Ability to multi-task while maintaining composure and giving sound advice and direction. Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues.
• Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures or other elements.
• Must be able to stand for prolonged periods of time. Position requires the use of a headset. Frequent lifting and carrying (up to 25-50 pounds, as necessary), reaching, pushing, pulling, bending, kneeling and stooping is involved.
• Must be available to report for work promptly and regularly, as well as work all day parts and days of the week.
• May be required to transfer from one location to another and must have the ability to travel to other Area offices as business needs dictate.