Assistant Front Office Manager

The Le Meridien | Sheraton Charlotte Hotel is currently seeking a dynamic, and motivated individual for the position of Assistant Front Office Manager at our StepStone Hospitality managed hotel. If you are a results-driven, guest-focused, and experienced sales professional, we want you to be a part of our team!


Administration

• Maintain high standards of quality guest service.

• Achieve budgeted revenues and expenses; maximize profitability across guest services.

• Develop short- and long-term financial and operational plans aligned with overall hotel objectives.

• Oversee all operational aspects in the GM's absence, including Engineering, Housekeeping, and F&B.

• Lead resolution of guest issues and escalations promptly and professionally.

• Drive guest satisfaction through employee development and exceptional service delivery.

• Manage the reservations function to maximize room occupancy and average daily rate through strategic upselling.

• Maintain accurate procedures for credit control, financial transactions, security of assets, and guest safety.

• Respond to and resolve guest requests, complaints, and questions in a courteous and timely manner.

Proficiently use various office and accounting software systems.

Support

• Strong command of the English language to communicate effectively with guests, team members, and vendors.

• Ability to assist in designing and preparing statistical reports and presentations.

• Accurately compile and report operational information.

• Provide support across various office functions as needed.

• Consistently uphold all StepStone and hotel policies and procedures.

Attend all required meetings.

Personal Effectiveness

• Completes projects and assignments thoroughly, professionally, and with care.

• Adapts effectively to high-pressure situations and embraces change.

• Takes ownership of personal growth and professional development.

Maintains a professional appearance and demeanor at all times; models standards for the entire team.

Communication

• Understands and actively promotes the StepStone mission and core values.

• Expresses ideas and conveys information clearly, effectively, and professionally.

• Listens actively and attentively to guests and colleagues.

• Shares company information, decisions, and concerns with appropriate parties in a timely manner.

Resolves disagreements constructively and maintains respectful relationships with peers and co-workers.

Requirements

Required of All Associates

• Ability to lift a minimum of 20 pounds.

• Ability to push, bend, stoop, reach overhead, and perform tasks requiring manual dexterity.

• Ability to hear, write, and type accurately.

• Ability to pull a minimum of 20 pounds.

• Additional duties may be assigned as needed.

Additional Requirements Specific to This Role

• Comprehensive knowledge of all hotel departments and functions.

• Working knowledge of applicable federal, state, and local health, safety, and legal regulations.

• Strong mathematical and computer skills.

• High school diploma required; additional education or relevant training preferred.

• Ability to obtain required licenses or certifications in a timely manner.

• CPR certification required; first aid training preferred.

• Additional language proficiency preferred.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.