Universal Teller I - Kenai Branch

Universal Teller I – Kenai Branch Universal Tellers deliver consistent and exceptional customer service through processing various types of customer transactions promptly and efficiently, while adhering to defined cash limits, bank policy and procedures, and banking regulations. Compensation and Schedule Salary: $19.70 per hour minimum. Salary offer will be commensurate with experience. Schedule: Monday through Thursday 8:15 AM–5:15 PM; Friday 8:30 AM–5:30 PM or 9:15 AM–6:15 PM. Position Summary Responsible for delivering consistent and exceptional customer service through processing various types of customer transactions promptly and efficiently while adhering to defined cash limits, bank policy and procedures. The position actively learns about and demonstrates knowledge of bank products/services through identifying, then promoting bank products/services that meet the customer’s banking needs. Expected to maintain a balanced cash drawer, become skilled in building customer relationships and embrace the bank’s vision to enhance the customer experience. Essential Duties and Responsibilities Provides consistent and exceptional service that enhances customer interactions through a genuine desire to assist and delivers a high level of support that contributes to the overall branch experience. Maintains comprehensive knowledge of all consumer products and services and demonstrates use of consumer digital platforms. Confidently engages customers in conversations about banking needs to identify cross‑sell opportunities of additional bank services to strengthen and expand customer relationships. Provides excellent customer service by explaining account‑related questions and services. Identifies opportunities to refer customers to an FNBA specialist. Accepts and accurately processes all financial transactions following established procedures, which may include incoming mail, night depository transactions, and mailed requests to close accounts. Maintains and balances cash and coin supply within defined accuracy standards. Replenishes and balances Cash Recyclers and Automatic Teller Machines. Processes lines of credit advances, customer cash shipments, and wire transfer requests. Scans and balances proof of work throughout the day and adheres to the Branch Capture Schedule. Abides by First National Bank Alaska policies and procedures, complies with all regulatory requirements, and completes mandatory compliance training. Performs other work‑related duties as assigned by supervisor. Compliance Expectations Stay up to date on relevant laws and regulations and complete all compliance training on time. Be knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to the job. Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information. Qualifications Education and/or Experience Minimum: 6 months teller experience; or 1 year customer service experience and 6 months cash handling experience. Preferred FNBA experience. Other Skills and Abilities Knowledge of personal computer operation (monitor, keyboard, mouse), ability to type 35 words per minute, operate a 10‑key calculator, and general knowledge of office machines is required. Strong communication and interpersonal skills, discretion, good judgment when communicating with customers and all levels of management, and unquestionable integrity and ethics are essential. Ability to maintain confidentiality when handling sensitive and confidential information. Language Skills Ability to read, interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers and employees of organizations. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to apply concepts of basic algebra. Reasoning Skills Ability to solve practical problems and deal with several variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Physical Demands Must sit regularly; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. Frequently required to talk and hear. Occasionally required to stand, walk, stoop, kneel, crouch, or crawl. Must frequently lift and move up to 25 pounds, occasionally lift and move up to 50 pounds. Specific vision ability required includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Working Conditions The work environment is typically moderate noise level. Regular tasks are performed within branch premises. #J-18808-Ljbffr First National Bank Alaska