Xfinity Retail Sales Consultant

Job Summary

$22.69+ Hourly – Salary is $15.00/hour Base + Targeted Commission. Bring your energy, curiosity, and passion – we’ll give you tools to build a rewarding retail career with Comcast Xfinity.

Responsibilities

• Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Provide outstanding customer service with all customer interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow-up and service excellence.
• Help customers interpret and clarify their account statements and pay their bills in the store.
• Answer any questions customers have on current or new services, make changes to account data, upgrade levels of service, and process all general service requests.
• Act as brand ambassador to promote Comcast/Xfinity products.
• Provide expert-level understanding and passion around technology, especially around Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive environment, connecting products and services to customers’ everyday lifestyles.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

Qualifications

• High School Diploma or equivalent.
• Adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes and move around the store constantly.

Perks and Benefits

• Day-One benefits: Medical, Dental, and Vision coverage; Comcast XFINITY courtesy services in serviced areas; Discount tickets to Universal Resorts; Paid Parental leave; Tuition reimbursement up to $8,000 (Full Time employees); Paid Time Off; 401K Savings Plan with up to 6% dollar-to-dollar matching.

Employees at all levels are expected to:

• Understand our Operating Principles; make them guidelines for how you do your job.

EEO Statement

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Customer-Focused; Workplace Organization; Persuasion; Teamwork; Technical Knowledge; Self Motivation; Resilience; Critical Thinking Problem Solving; Communication; Professional Integrity.

Salary

Base Pay: $15.00 per hour. Total Target Compensation (Base Pay plus Targeted Commission): $22.69 per hour. The application window is 30 days from the date the job is posted, unless the number of applicants requires it to close sooner or later.

Education

High School Diploma / GED.

Relevant Work Experience

2-5 Years.