Automotive Service Advisor

Automotive Service AdvisorAt Vern Eide Honda, we've built a business on the values that take us far beyond "business as usual." It means we condition ourselves for excellence in everything we do. Providing quality vehicles and services to those who trust us. Trust in our product lines. Trust in our words- that what we say is, in fact, what we do. Vern Eide was established in 1965 and is a dynamic and growing employee-owned company that values its team members and provides opportunities for building great careers with incredible futures. As an automotive dealership, we take pride in offering exceptional service to our customers and fostering a positive work environment within our community.As the next Service Advisor at Vern Eide Honda, you will be responsible for ensuring an exceptional customer experience from the moment a client arrives until their vehicle is ready for pickup. You will communicate with customers to understand their needs, manage repair and service requests, and liaise with our technicians to ensure timely and accurate service.Benefits for our next Service Advisor:Base pay plus commissionMedical InsuranceDental InsuranceVision InsuranceLife insuranceFlexible Spending Account (FSA)401(k) retirement plan with an employee match for long-term financial planning.Employee stock ownership plan (in addition to 401(k) to share in the company's success.)Paid time off and holidaysReferral ProgramEmployee discounts on vehicles and servicesFriendly and supportive work environmentEmployee Assistance ProgramWellness program to support your well-beingOn-site gymResponsibilities:Greet customers and assist them with any inquiries.Perform vehicle walk-around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.Determine automotive problems and services by listening to a customer's descriptions of symptoms, conducting inspections, performing vehicle walk-around, taking test drives, checking vehicle maintenance records, and examining service schedules.Prioritize required services and ask for follow-up on future service considerations.Maintains customer rapport by keeping the customer informed on completion times, service expenses, possible changes, work performed, and repair order charges.Schedule appointments and obtain customer and vehicle data prior to arrival when possible.Advise customers on the care and maintenance of their vehiclesKnow the product well enough to answer characteristic and operational questions regarding the customer's vehicle.Ensure customer satisfaction by addressing concerns and providing a positive experienceHandle invoicing and payment processing for services renderedMaintain a professional appearance.Qualifications:High School diploma or equivalent; relevant certifications are a plusPrevious experience as a Service Advisor or in a similar customer service role, ideally in the automotive industryStrong communication, organizational, and multitasking skillsAbility to work in a fast-paced environment and manage multiple clients and projectsKnowledge of automotive repair and service terminologyProficiency in service management software and basic computer skillsValid driver's license and a clean driving record. Must be able to pass a background check and drug screen.We are an equal-opportunity employer.