Patient Care Associate II - ED

Patient Care Assistant II

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

7p-7:30a (x3); Every other weekend and rotating holidays

The Patient Care Assistant II provides patient care and performs unit activities under the direction of the Registered Professional Nurse. These include, but are not limited to, direct patient care activities such as taking vital signs and assisting patients with the basic activities of daily living, as well as non-clinical activities such as acting as a receptionist, coordinating equipment, providing transportation activities, and performing tasks specific to the department assigned. The Patient Care Assistant II interacts with patients, families, nursing, and a variety of interdisciplinary personnel and possesses strong interpersonal and communication skills. The PCA II staff collaborate among themselves to ensure safe patient care and smooth unit operations.

Essential Functions

• Demonstrates NWH CAREfirst standards of behavior while working toward accomplishing the hospital goals: acknowledges customer, introduces self, explains situation, and answers questions in a warm and welcoming manner
• Prepares patient rooms for admission
• Orients the patient and family to the unit/room upon admission
• Keeps the patient and family informed of scheduled routines and activities
• Ensures patient safety and promotes comfort
• Assists patients with activities of daily living such as hygiene, elimination needs, ambulation, and nourishment; performs these activities for patients who are unable to care for themselves
• Takes vital signs; performs blood sugar testing; measures patient's height and weight; records intake, output and amount eaten. Reports significant changes to the Registered Nurse
• Documents patient data in the medical record in a timely manner - dates and times all entries
• Ensures a safe environment for staff and specific populations served
• Maintains appropriate situational safety standards, such as personal protective equipment and proper body mechanics during patient care activities
• Maintains annual job requirements/competencies such as mandatory education, CPR, and employee health requirements
• Performs duties as assigned under the direction of the RN
• Receives and reports patient information to the RN
• Contributes to the plan of care through communication with the Registered Nurse
• Observes and reports changes in patients' condition to RN
• Runs errands as directed
• Uses the Premise System to request transport for the purpose of picking up supplies and equipment
• Transports patients via stretcher, wheelchair, bed, isolette, crib, or escorts to various areas within the Hospital
• Transports equipment, supplies, patient belongings, pharmaceuticals and specimens to and from other departments, as requested
• Ensures the CAREfirst standards of service excellence are consistently used to enhance the overall patient experience
• Provides 1:1 patient observation as assigned
• Maintains environment, supplies and equipment
• Orders supplies and equipment as directed by the manager or charge nurse
• Provides effective hand off to relieving Patient Care Assistant and reports off to assigned nurse prior to break and at end of assigned shift
• Performs phlebotomy procedures as assigned
• Greets, directs, and assists all persons arriving on the unit; answers phone; and receives and relays messages accurately and in a timely fashion
• Maintains a clean and safe working environment assuring a positive first impression of the area
• Demonstrates competence in all software systems in use on the assigned unit
• Acts as a liaison between the unit and other departments
• Orders supplies and equipment; maintains designated par levels of supplies
• Performs clerical duties related to admission, discharge, and transfer of patients, as assigned

Qualifications

Job Knowledge and Skills:

• CPR training required
• Phlebotomy training and experience preferred
• Must be able to speak and understand written and oral English communication

Education:

• High school graduate or equivalent

Experience:

• Six months of experience as a Nursing Assistant, or is a Nursing student currently enrolled in a formal program who has successfully completed at least one clinical rotation, or is currently enrolled in and successfully completes the NWH Patient Care Assistant Training Program.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

2000 Washington Street

Scheduled Weekly Hours

36

Employee Type

Regular

Work Shift

Night (United States of America)

Pay Range

$ - $25.28/Hourly

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.