Senior Quality Specialist

Senior Quality Specialist Forward Financing is a Boston-based financial technology company with an operational hub in the Dominican Republic, on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way. As a Senior Quality Specialist you will help us transition from traditional operational QA into a proactive First Line of Defense and Process Excellence organization. Focusing on Processes & Systems Controls, you will design, test, and govern scalable control frameworks across our hybrid execution environment—where human operations and automated AI agents/bots work side-by-side. You will partner closely with Operations, Product, Engineering, Compliance, and Internal Audit to identify systemic workflow risks, evaluate control design adequacy, and build the audit-ready artifacts. If you are someone who enjoys solving complex problems, challenging the status quo, and finding better ways to work, this role is ideal for you! In this role you will: Lead risk control self assessment activities to identify operational risks, evaluate controls, and develop mitigation strategies. Evaluate end-to-end processes to simplify, standardize, automate, and improve workflows. Perform deep-dive root cause analyses on systemic defects, distinguishing between human error and systemic control flaws. Analyze data and operational trends to identify systemic risks and improvement opportunities. Support new operating models and pilots by establishing controls and risk measurements. Track remediation initiatives and report on key risks and trends to leadership. Challenge existing processes to optimize risk, efficiency, and customer experience. Package control testing proof, risk registers, and remediation logs. Monitor Systemic Key Risk Indicators (KRIs), report on aging remediation plans during monthly risk reviews, and advise Product and Engineering on control design for new products and automated tools What You Bring (Role Requirements): 3+ years of experience in process QA, operational risk, risk & controls, or business process management. Strong analytical, problem-solving, and root cause analysis skills to drive continuous improvement and practical solutions. Statistical Quality Control or Lean training, nice to have, not indispensable. Excellent communication and stakeholder management skills, with the ability to influence without direct authority and navigate ambiguity. Fluency in English and Spanish. Our Culture: The Forward Compass The Forward Compass is the standard we hold for ourselves and one another—guiding how we lead, collaborate, and show up every day to move in the same direction. Back the Builders: We are wired to fuel customer progress, not just provide support. Rooted in People: We create an environment that balances deep connection with the extreme ownership and honesty required to reach our highest potential. Flying V: We move through coordinated effort with speed and urgency to achieve what no individual could do alone. Always Forward, Never Finished: We pursue growth with a relentless drive that keeps us ahead of the competition. About Us Forward Financing is a fintech company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most. Since 2012, Forward has expanded access to capital by providing over $5+ billion in funding to more than 100,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com . Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive. Equal Opportunity Employment Information It is the policy of Forward Financing to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. We welcome and encourage applications from people with disabilities. Please let us know should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, we use AI tools to assist with candidate screening and assessment. Forward Financing