Barista

About UsLocated in the middle of the most prestigious part of Uptown Dallas, The Stoneleigh is a storied landmark with a rich and alluring legacy. The Stoneleigh has recently completed a $20.0M renovation, and has relaunched as part of Marriott's prestigious Autograph Collection. All 176 rooms and public areas have been renovated, including our restaurant, Lions Den, and our bar, Bar Leonessa. Lions Den is the new home of the next restaurant from awarding-winning chef, Chef Michael White. Chef Michael White has many culinary accolades including the James Beard award; 5 simultaneous Michelin stars; and multiple New York Times 3-star and 4-star reviews. Chef Michael White’s concepts at The Stoneleigh include, the Lions Den, where each dish is composed with care, weaving together seasonal ingredients, global inspiration, and a distinctly Dallas spirit. Lions Den will be opening on May 1st, 2026.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? NoOverviewProvide superior customer service while maintaining a clean and attractive outlet for guests.Essential Duties and ResponsibilitiesGreet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, and understand requests.Prepare customers’ orders as requested accurately and efficiently.Ring guest check correctly. Close the check to the proper method of payment, (i.e., cash, credit card or house charge).Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution.Maintain the highest level of standards for all product preparation.Clean or sanitize work areas, utensils, equipment, service stations or seating areas.Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and SkillsBasic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing.Ability to operate a keyboard and Point of Sale procedures.Ability to effectively deal with and resolve conflict situations, such as inaccurate check total.Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #J-18808-Ljbffr