Full-time Sales Associate with Keys (Lincoln Park, MI)

Sales Associate With Keys

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG's origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

The Sales Associate with Keys will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. The Sales Associate with Keys is responsible for the overall direction of store associates and coordination of store operations in the absence of the General Manager, Assistant Manager, and Floor Supervisor.

Essential Duties and Responsibilities

Customer Service:

• Provide a positive representation of ARG.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when they are finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; collaborate well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously, and effectively.
• Forward all customer complaints that cannot be resolved to a member of management.
• Manage customer complaints. Work to resolve issues with the customer and have ARG's best interests taken into consideration.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations

• Assist in creating a positive, professional, and safe work environment.
• Assist with receiving, checking in, and stocking of merchandise throughout the store.
• Collaborate with General Manager, Assistant Manager and Floor Supervisor on all aspects of the store's operations.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stockroom, and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Help ensure successful Loss Prevention, Safety, and Internal Audits.
• Help Department Specialists with tasks such as price changes and special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any ARG issue to management for follow up.
• Communicate all merchandising, cost control, or sales ideas to management.
• Participate in store meetings.
• Be professional in appearance and actions.
• Communicate any merchandising, cost control, or sales idea to the General Manager for follow up.
• Perform all other duties as assigned.
• Participate in store meetings.

Inventory & Merchandising in the absence of the General Manager, Assistant Manager and Floor Supervisor

• Help ensure forklift operations and receiving is completed in a safe and efficient way.
• Ensure receiving; checking in and stocking of merchandise for the store is being done completely.
• Maintenance of back stock levels.
• Ensure that cycle counts and negative on hand reports are completed timely and accurately.
• Ensure accurate merchandise resets throughout the store.
• Ensure all signage is current in the store.
• Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Leadership in the absence of the General Manager, Assistant Manager and Floor Supervisor

• Manage all aspects of store operations.
• Lead by example; be approachable by all associates and customers.
• Assist in training of all associates.
• Communicate any merchandising, cost control, or sales idea to the General Manager for follow up.

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:

• WINNING In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people-our strength is being helpful.
• EXCELLENCE Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
• LOVE Love the people, love the work, and love the results.
• INTEGRITY For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
• GRATITUDE We recognize that we are blessed to be in the business of serving others.
• HUMILITY We strive for greatness with a humble, modest, and respectful attitude.
• TEAMWORK We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that - Together, We are Ace.

Minimum Skills, Requirements and Qualifications

• High School or GED equivalent.
• Formal retail experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Compensation Details

Starting $14.50 per hour