Store Supervisor

Spinjoy Location Supervisor

Pueblo, CO - Inside Walmart Supercenter

About Spinjoy

Spinjoy is a fast-growing, full-service laundry partner located inside select Walmart Supercenters in Colorado and beyond. We make "Laundry Made Easy" by letting customers drop off their laundry, shop in Walmart, and pick up fresh, folded clothes in about 2 hours. Our mission is to save time for busy Colorado families and shoppers while delivering clean, professional, eco-friendly service in a bright, welcoming space.

Job Summary

The Spinjoy Location Supervisor is an on-site leader responsible for the success of the Spinjoy location inside Walmart during assigned shifts. You will oversee daily operations, ensure exceptional customer service, help manage and develop a team of Laundry Pros, maintain a spotless and safe environment, and drive key performance metrics (activations, loyalty sign-ups, customer satisfaction, and revenue). You must be fully capable of performing all Laundry Pro duties while demonstrating strong leadership, problem-solving, and a passion for learning how to inspire and guide a team.

This role carries direct oversight of the store at certain times: the Supervisor acts as Manager on Duty during assigned shifts - including evenings, weekends, and whenever the Store Manager is off-site or unavailable - taking full responsibility for store operations, staffing, safety, and the customer experience until the Store Manager returns. This role is ideal for someone who wants to grow into a leadership position in a dynamic, expanding brand.

Key Responsibilities

Full Laundry Pro Duties (Hands-On Leadership)

• Perform all tasks of a Laundry Pro as needed: greet customers, process drop-offs, operate washers/dryers, fold laundry, handle stain treatments, use the QR/app system, maintain cleanliness, and ensure quality
• Step in during peak times, absences, or high-volume periods to maintain service standards and coverage

Shift Oversight & Manager-on-Duty Coverage

• Serve as the on-site leader and point of accountability during assigned shifts, including evenings, weekends, and any time the Store Manager is off-site
• Open or close the location as scheduled, ensuring cash/payment handling, equipment start-up/shutdown, and security procedures are followed
• Make real-time decisions on staffing, customer issues, and safety concerns when serving as Manager on Duty, escalating to the Store Manager or corporate as needed

Team Leadership & Development

• Lead, motivate, and coach a team of Laundry Pros (3-6 per shift) to deliver consistent, friendly, professional service
• Schedule shifts, manage coverage (target 3 employees per hour), approve time records, and handle call-offs
• Conduct daily huddles, recognize wins, and foster a family-like culture
• Train new hires on operations, safety, customer service, app usage, and the Spinjoy Certified Laundry Pro program
• Track and reward performance: monitor spiff bonus logs, monthly activation contest participation, and team goals

Customer Experience & Operations Management

• Oversee the end-to-end customer journey: from walk-by greetings to fast, accurate pickups
• Resolve escalated complaints with empathy, offer solutions (discounts, rewashes, refunds), and follow up
• Ensure compliance with all policies: hygiene (no mixing loads), safety (PPE, hazard reporting), eco-practices, and Colorado medical marijuana guidelines (respect licenses but no impairment on duty)
• Manage inventory (detergents, bags, supplies), equipment maintenance, and daily cleaning checklists
• Monitor the app/QR system for order accuracy, delays, and notifications

Business & Performance Leadership

• Drive key metrics: new customer activations, Fresh Fold Rewards sign-ups, repeat visits, and revenue
• Execute in-store promotions, Walmart+ bundles, and engagement strategies from the Q&A database
• Maintain a spotless, inviting space aligned with Spinjoy branding and Porter design guidelines
• Report daily/weekly performance, issues, and opportunities to the Store Manager and regional/corporate leadership

Safety, Compliance & Growth

• Enforce all safety protocols (emergency procedures, PPE, hazard reporting)
• Ensure full compliance with Colorado and federal laws (wage, breaks, workers' comp, I-9, background checks)
• Demonstrate a strong desire to learn leadership skills - participate in ongoing training, coaching, and development
• Model Spinjoy values: efficiency, cleanliness, customer focus, human connection, and continuous improvement

Required Qualifications

• High school diploma or equivalent
• At least 1-2 years of supervisory or lead experience (retail, hospitality, laundry, or service industry preferred)
• Proven ability to perform hands-on laundry/operational tasks (or willingness to learn quickly)
• Strong customer service skills and a positive, energetic attitude
• Ability to stand/walk/lift up to 50 lbs for an entire shift
• Comfortable with technology (smartphone/tablet for app/QR, basic scheduling tools)
• Flexible availability (including weekends, evenings, and Walmart store hours)
• Desire and demonstrated potential to grow into a strong leader (e.g., coaching others, solving problems, motivating teams)

Preferred Qualifications

• Previous management or supervisory role in retail, laundry, or a fast-paced service environment
• Experience with performance incentives, contests, or team motivation programs
• Knowledge of laundry operations, equipment, or eco-friendly practices
• Familiarity with Colorado employment laws (e.g., medical marijuana, wage, breaks)

Benefits & Perks

• Competitive pay + performance bonuses (tied to location metrics and team activations)
• Opportunity to earn leadership training and advancement (e.g., multi-store oversight)
• Paid training and Spinjoy Certified Laundry Pro badge (plus supervisory modules)
• Uniform provided
• Work in a clean, modern, bright environment inside Walmart
• Potential for benefits eligibility (full-time: health, PTO, etc., per company policy)

Schedule Expectations

• Full-time: ~37-40+ hours/week (with supervisory differential)
• Flexible shifts: Early, Mid, Late (covering Walmart hours)
• Colorado law: no state-mandated meal or rest breaks for adult employees (shifts are scheduled with breaks for team well-being)

How to Apply

Submit your resume and a brief note about your supervisory experience and why you're excited to help lead a Spinjoy location in Colorado.

Tell us how you've motivated a team or handled a busy service environment - we're looking for leaders who want to grow with us!

Spinjoy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. Colorado locations comply with all state and federal employment laws.