Director of Community Standards & Support

Job Description

Job Description

Director of Community Standards & Support

Summary : The Director of Community Standards & Support’s overall mission is to serve as the senior conduct officer, overseeing and coordinating the administration of the student conduct process at Queens University of Charlotte and serving in a case management role as a deputy Title IX coordinator and member of the CARE team. This position reports to the Vice President of Student Affairs/Dean of Campus Life and maintains strategic alignment with Elon’s division of Student Life. This full-time, 12-month position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay for hours worked above 40 in a single work week.

Essential Duties and Responsibilities include the following:

• Oversee the University’s disciplinary system which includes the coordination and management of reported incidents of violation of the Queens Honor Code, ensuring investigations are conducted when warranted and violations are resolved by the appropriate conduct officer in accordance with the Queens Honor Code.
• Recommend policy changes to Queens Honor Code and oversee the updating of the Queens Honor Code annually.
• Oversee the annual updating of the Student Handbook.
• Serve as the primary Campus Judicial Officer for the Student Affairs, including the supervision, advising, and training of the Honor Council.
• Ensure compliance with FERPA for all student conduct records by supervising the maintenance, security, and proper disclosure of such records.
• Manages conduct database software (Maxient), statistics, benchmarks, and assessment tools. Ensures organization of and provides recommendations for improvements to standard forms and documents. Enter data, maintain student conduct records, and create student conduct reports, surveys, and assessment.
• Provides conduct training for all hearing officers and hearing boards.
• Leads and coordinates key policy and procedures reviews including the Biennial Alcohol & Other Drug Review and other internal reviews as requested
• Consistently serves as an advocate for diversity and cross-cultural understanding to create a welcoming campus to all students
• Serve as a Deputy Title IX Coordinator for sexual assault/interpersonal violence cases. Manage cases and help navigate students through the Title IX process and supportive measures as needed. As part of the Title IX team, this position will help support investigations, informal resolutions, and hearings for cases at the Elon University campus as well.
• Oversee all educational programming related to risk management (alcohol, drug, sexual assault and interpersonal violence prevention, hazing, etc.). This includes the management of our online learning module for trainings, but also may include in-person trainings for students, faculty, and staff as appropriate.
• Work in partnership with Elon colleagues on programming opportunities, systems alignment, and initiatives.
• Serve as the chair of the CARE team and as a member of the Behavioral Intervention Team. Provide direct case management for student cases requiring support.
• Oversees the Student Emergency fund and the distribution of those funds to students in crisis.
• Provide level 2 responses to crisis situations for student concerns. Respond to live-in staff with after-hours concerns and contact with parents as needed.

Non-Essential Duties

• Represent the division on various committees as needed.
• Special projects and other duties may be assigned to achieve department and/or university goals.

Experience, Knowledge and Skills Required

• Master’s degree in Student Affairs Administration or comparable degree program with at least four years professional experience

• Experience with adjudicating student disciplinary cases and student conduct processes
• Experience working with Title IX related situations

• Experience assessing student learning outcomes and formulating appropriate action plans

• Demonstrated track record of actively promoting diversity and inclusion of all students
• Ability to maintain confidential information in professional manner
• Demonstrated organization and planning skills; strong follow-up and follow-through skills to ensure completion of goals and objectives
• Must be able to work in a fast-paced environment with demonstrated ability to effectively prioritize multiple competing tasks and demands
• Computer proficiency (Microsoft Office preferred, including Word, Excel, PowerPoint, Outlook)
• Familiarity with Family Educational Rights and Privacy Act (FERPA)
• Flexibility to regularly work evenings and weekends to achieve objectives of the position.
• Due to on-call responsibilities, this position must live within a minimum of a 1-hour drive of the Queens campus to respond as needed.

Preferred Experience, Knowledge, and Skills

• Experience working with Maxient conduct software system.

Application Process

Does this sound like a good fit? Click on the green “I’m interested” button and submit:

1. A cover letter addressing the position qualifications and experience
2. Current résumé
3. Salary requirements
4. Contact information for three professional references.

About Queens University of Charlotte

Located in the heart of the nation’s second-fastest-growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement . Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environment affords faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.

Because of our history of innovation and our legacy of strong leadership , Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger.

Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world’s most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, defined contribution (matching) and supplemental 403(b) retirement plans, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free access to the Levine Center, wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, childbirth and conditions related to pregnancy or childbirth), sexual orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs.

Any individual with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Queens' job search/selection process should contact the Director of Human Resources at View phone number on us.fitly.work.

Physical Requirements ( with or without reasonable accommodation ) require ability to

• Remain in a stationary position, most of the time.
• Exchange accurate information with co-workers and clients, frequently.
• Read reports, create presentations, use a computer system, most of the time
• Communicate with co‐workers, clients and vendors, most of the time.
• Write, type, and use the computer, telephone, copier, and other office equipment systems, most of the time.
• Move about inside the workspace to access resources and office equipment, and attend meetings across campus, regularly.
• Exert moderate force to move objects, occasionally.
• Think critically, concentrate on the task at hand, and respond quickly to changes in conditions, most of the time.

Work Conditions

• Work in office environment, involving contact with faculty, staff, students, service providers and vendors.
• Work has deadlines, multiple interruptions, high volume and may be stressful at times.

Nothing in this job description restricts the university’s right to assign or reassign duties and responsibilities to this job at any time; this description reflects the university’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned; this job description is subject to change at any time.