Manager of Hospice Clinical Operations

Job Description

Job Description

Schedule: Full Time | Monday - Friday 8:00 a.m. to 4:30 p.m. 

Why You’ll Love Working at Ethos:

• Flexible scheduling, autonomy, and work-life support with modern technology that makes your day easier
• Competitive pay with employer-matched retirement, pay-on-demand options, and generous PTO + paid holidays
• Comprehensive health and wellbeing benefits
• Paid documentation time, plus mileage, and drive time. 
• Career growth through scholarships, training, and professional development

As a Manager of Hospice Clinical Operations, you’ll lead a compassionate team dedicated to delivering exceptional care to our hospice clients and their families. You’ll oversee the day-to-day clinical operations, ensuring every element of our services aligns with Ethos commitment to excellence, regulatory compliance, and whole-person care.

As a Manager of Hospice Clinical Operations, you will: 

• Lead & Manage Clinical Operations

  • Oversee the delivery of high-quality, patient-centered care provided by the Interdisciplinary Team (IDT). Ensure compliance with corporate policies, billing standards, and federal and state regulations.

• Team Supervision & Utilization

  • Supervise field and office staff, ensuring case load assignments are managed effectively based on acuity, geography, and staffing capacity. Monitor team performance to meet clinical benchmarks and optimize productivity.

  Referral & Admissions Coordination

  • Partner with the Clinical Team Assistant to manage new referrals, complete chart assessments, determine hospice eligibility, and oversee timely Face-to-Face visits and documentation. 

  Collaboration & Quality Assurance

  • Work cross-functionally with Quality & Compliance, Training & Education, and Human Resources to drive clinical outcomes, improve CAHPS and PEPPER scores, and support a culture of continuous improvement. 

  Physician Communication & Documentation

  • Maintain consistent communication with the Hospice Medical Director and Physician Designees regarding new admissions, Certifications of Terminal Illness, and medical updates.

  Other Duties as Assigned

  • The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.

This job also requires: 

• Licensure as a Registered Nurse in the State of Minnesota or North Dakota.
• Minimum of 1 year of hospice experience preferred.
• Valid driver's license and use of an insured personal vehicle.
• Excellent verbal and written communication skills.
• Demonstrated leadership competencies including accountability, trust, performance management, and effective communication.
• Ability to pass state mandated background checks.
• Physical capability to perform all essential functions.
• Ability to read, write, and speak English to ensure effective communication with team members, clients, and families. 

Additional Details:

• Employment Type: Salary, exempt 
• Department: Administration
• Travel Requirements: Yes – as needed
• This role does include supervisory responsibilities.