IT Support Coordinator (Full-Time, 1.0/Days)

Job Description

Job Description

Your Career at Hospice…

Hospice of Central PA provides quality care to thousands of patients and families every year so they can live better at end of life. We are able to support hundreds of individuals in our community each day because of our incredible staff. Whether in a clinical role or supporting the organization behind the scenes, your career at Hospice of Central PA makes a meaningful difference to patients and families.

IT Support Coordinator

Full Time (80hrs. per biweekly pay period)

8am - 5pm, in person position

This role does requires travel to the Lancaster office 1 day per week. 

Training/Orientation - will mostly be at Lancaster office

Essential Functions

Organizes, documents, and prioritizes all incoming IT support requests.

Troubleshoots organization information systems problems and supports end-users, with a specific focus on Suncoast Solutions and Microsoft Windows.

Collaborates with other I.T. department staff for advanced support issues.

Communicates with software vendors regarding enhancements and unresolved issues.

Assists with routine maintenance and monitoring functions of software applications.

Assists other staff in the Information Technology Department with routine functions and special projects. 

Works with the department in developing recommendations to improve and enhance organization's overall utilization of technology. Assist in implementing enhancements and solutions where appropriate.

Troubleshoots and performs minor repairs on hardware.

Assists in deploying and staging smartphones, desktops and laptops.

Qualifications

High school graduate or GED required

Working knowledge of Windows Operating systems and office productivity software required. 

We offer a full range of benefits including:

• Health Insurance *
• Dental and Vision Insurance ^
• Short and Long Term Disability- Employer Paid *
• Life Insurance/Accidental Death & Dismemberment (AD&D) - Employer Paid *
• Flexible Spending Account (FSA) ^
• 401(k) and Roth 401(k) retirement plan with company match
• Paid Holidays ^
• Paid Time off (PTO) ^
• Shift Differentials
• Employee Assistance Program (EAP)
• Tuition Reimbursement Program ^
• Free Flu Shots
• Mileage reimbursement
• Educational Opportunities
• AAA Membership – Employer Paid ^
• Chair Massages – Employer Paid
• Fresh Fruit during the summer
• Semi-Annual "All Staff" meetings
• Fun, employer-sponsored activities and recognition events

* Must work a minimum of 64 hours per two-week pay period

^ Must work a minimum of 40 hours per two week pay period

Must be vaccinated for influenza or be granted a religious/medical exemption. 

EOE

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