Quality Assurance Specialist

After Sales Functional Leader In Charge Of Quality ManagementAs an After Sales functional leader in charge of quality management, this position is an advocate representing the needs of our customers and will be collaborating with After Sales Support, Engineering, Manufacturing, and additional Sales operations globally.The Quality Assurance Specialist is responsible for monitoring quality alert system information, coordination of repairs and inspection, and execution of corrective measures to improve company's final products or processes in an effort exceed minimum quality standards. Individual will participate as a member of product development team working with Product Management and Engineering to ensure critical quality elements are considered and included as a part of our design and the testing process used for our products. Using a data driven approach, individual will analyze information collected through quality reports and product warranty data to implement corrective actions and resolve product issues. Individual must have the ability to translate and communicate complex issues and concerns so they can be broken down and explained to both technical and non-technical audiences.ResponsibilitiesProvide critical voice for product quality within the organization, including but not limited to audits, inspection, Total Cost of Quality, product design, and non-conforming product managementReview, analyze, prioritize, report, and implement necessary corrective actions to improve quality at all levels (specific, preventive, systemic)Set appropriate goals for Product and Customer QualityEvaluate and enhance quality standards, technologies, and approaches as neededMeasure and Drive improvement to key quality performance metricsManage customer compliance with Alliance quality processes, while proactively controlling costs of quality and recommending training when neededControl, correct and prevent technical and product quality issues by collaborating with Engineering, Product Management and Plant Quality EngineeringPartner with Procurement and Engineering to address and resolve supplier part quality concernsQualificationsKnowledge/Experience/Education:Associate's degree in relevant field required; equivalent combination of education and experience will be consideredAt least 2 years of related experience; prior leadership experience preferredSkills and Abilities:Strong written and oral communications skills with the ability to interact positively and empathize with customers and subordinatesAbility to manage multiple tasks to accomplish company goalsAbility to collaborate with others & provide clear direction to the Technical Services teamExcellent organizational skillsHigh degree of computer skills, including experience using Microsoft Office productsAbility to provide an efficient and positive customer experienceTravel:Approximately 10% of the timePhysical Requirements:Position involves sitting long periods, standing, manual dexterity, stooping, bending and may require lifting up to 45 lbs.Alliance Team Members Demonstrate DRIVE:Dedicated: Follows through on commitments. Strong say/doRespectful: Acts with integrity and values diverse perspectiveInnovative: Always looking for a better way; leads changeVersatile: Adapts quickly to changing circumstances. Demonstrates agilityEngaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needsEEOWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.ID2026-13045Pos. TypeFull-Time Alliance Laundry